INST 318 HINRG HEATER – V01-18
If a defect appears in the product before the end of the warranty period and Astral Pool finds the product to be defective in
materials or workmanship, Astral Pool will, in its sole discretion, either:
(a) replace or repair the product or the defective part of the product free of charge; or
(b) cause the product or the defective part of the product to be replaced or repaired by an authorised Astral Pool Service Agent
free of charge.
Astral Pool reserves the right to replace defective parts of the product with parts and components of similar quality, grade and
composition where an identical part or component is not available.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts
may be used to repair the goods.
WARRANTY CLAIMS
1. If a fault covered by warranty occurs, the customer must first contact Astral Pool at the contact address listed below, or an
Authorised Astral Pool Service Agent.
2. Any warranty claim must be accompanied by:
(a) proof of purchase;
(b) full details of the alleged defect; and
(c) appropriate documentation (such as historical and maintenance records).
3. The customer must make the product available to Astral Pool or its authorised Astral Pool service agent for inspection and
testing. Astral Pool or its authorised Astral Pool service agent will attend the premises where the product is installed for
inspection and testing. If the product is installed:
(a) outside a capital city metropolitan area; and
(b) is not within a 20 km radius of an Authorised Astral Pool Service Agent;
then the customer may have to pay a travel fee.
4. If such inspection and testing finds no defect in the product, the customer must pay Astral Pool’s usual costs of service work
and testing. If such inspection and testing finds a defect that is not covered by this warranty, the customer must pay Astral
Pool’s usual costs of service work plus any parts and labour required to repair the Product, unless recoverable from Astral
Pool on the failure of any statutory guarantee under the ACL.
Exclusions
The warranty will not apply where:
(a) the customer is in breach of the Terms and Conditions of Sale;
(b) the Product was used for a purpose other than one it was intended for;
(c) the Product was repaired, modified or altered by any person other than Astral Pool;
(d) the Product has not been installed, maintained and/or operated in complete compliance with the installation and operating
instructions and any instructions by Astral Pool;
(e) the Product has been subject to accident, negligence, alteration, abuse or misuse.
The warranty does not extend to:
a) normal wear and tear;
b) weather and other environmental conditions including but not limited to storm, flood, and/or heat wave damage; or
c) service and maintenance items.
Examples of exclusions include but are not limited to:
Incorrect/insufficient gas supply
Incorrect/insufficient ventilation
Incorrect water balance
LIMITATIONS
Astral Pool makes no express warranties or representations other than set out in this warranty.
The repair or replacement of the Product or part of the Product is the absolute limit of Astral Pool's liability under this express warranty.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
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