Asus VA24E Series - Troubleshooting (FAQ); Supported Timing List

3-12
Chapter 3: General Instruction
3.3 Troubleshooting (FAQ)
Problem Possible Solution
PowerLEDisnotON
• Pressthe buttontocheckifthemonitorisinthe
ONmode.
• Checkifthepowercordisproperlyconnectedto
themonitorandthepoweroutlet.
• CheckPowerIndicatorfunctioninmainmenuOSD.
Select“ON”toturnonpowerLED.
ThepowerLEDlightsamberand
thereisnoscreenimage
• Checkifthemonitorandthecomputerareinthe
ONmode.
• Makesurethesignalcableisproperlyconnected
themonitorandthecomputer.
• Inspectthesignalcableandmakesurenoneofthe
pinsarebent.
• Connectthecomputerwithanotheravailable
monitortocheckifthecomputerisproperly
working.
Screenimageistoolightordark • AdjusttheContrastandBrightnesssettingsvia
OSD.
Screenimagebouncesorawave
patternispresentintheimage
• Makesurethesignalcableisproperlyconnectedto
themonitorandthecomputer.
• Moveelectricaldevicesthatmaycauseelectrical
interference.
Screenimagehascolordefects
(whitedoesnotlookwhite)
• Inspectthesignalcableandmakesurethatnoneof
thepinsarebent.
• PerformResetviaOSD.
• AdjusttheR/G/BcolorsettingsorselecttheColor
TemperatureviaOSD.
Nosoundorsoundislow
(VA24EHLB/VA24EHLonly)
• Makesuretheaudiocableisproperlyconnectedto
the monitor.
• Adjustthevolumesettingsofbothyourmonitorand
computer.
• Makesurethecomputersoundcarddriveris
properly installed and activated.
• MakesuretheaudiosourceiscorrectontheOSD.
3.4 Supported Timing List
PC Supported Primary Timing
Resolution Refresh Rate Horizontal Frequency
640x480 60Hz 31.469kHz
640x480 72Hz 37.861kHz
640x480 75Hz 37.5kHz