EN 35
TROUBLESHOOTING
Faults table
If the appliance does not work properly, this does not always mean
that it is defective. If the coffee machine does not work and a message
is displayed, refer to the problem solving information (see chapter
‘Messages’). If no message is displayed, try to find a solution first by
checking the points mentioned in the table below, or contact the service
department (see the guarantee certificate for details).
FAULT CAUSE SOLUTION
Coffee is not hot. The cups were not preheated.
The brewing unit is too cold.
Preheat the cups by rinsing
them out with warm water
(see “Tips to make hotter
coffee”).
Warm up the brewing unit
with the rinsing program
before making coffee (see
“Rinsing”).
The coffee does not have
enough crema.
The coffee is too coarsely
ground.
The coffee blend is not
suitable.
Turn the knob for the grind
level setting one position anti-
clockwise (see “Setting the
grind level”).
Use a coffee blend suited
to fully automated coffee
machines.
Coffee comes out too slowly. The coffee is ground too fine. Turn the knob for the grind
level setting one position
clockwise (see “Setting the
grind level”).
Coffee comes out too
quickly.
The coffee is too coarsely
ground.
Turn the knob for the grind
level setting one position anti-
clockwise (see “Setting the
grind level”).
Coffee only comes out of one
of the spouts on the coffee
dispenser.
The holes on the spouts are
blocked.
Remove the dry coffee
residues with a needle
(see “Cleaning the coffee
machine”).
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