AT&T DL72519 - Page 140

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Appendix
Troubleshooting
f Do not install this phone near a microwave oven or on the same electrical
outlet. You may experience decreased performance while the microwave
oven is operating.
f If your phone is plugged in with a modem or a surge protector, plug the
phone(ormodem/surgeprotector)intoadierentlocation.Ifthisdoesn’t
solve the problem, relocate your phone or modem farther apart from one
another,oruseadierentsurgeprotector.
f Relocate your phone to a higher location. The phone may have better
reception when installed in a high area.
f Disconnect the telephone base from the telephone wall jack and plug in a
working telephone. If the other phones in your home are having the same
problem, the problem is in your wiring or telephone service. Contact your
telephone service provider (charges may apply).
The charge light is o.
f Make sure the power and line cords are plugged in correctly and securely.
f Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow up
to one minute for the handset and telephone base to reset.
f Clean the handset and telephone base charging contacts each month using
a pencil eraser or cloth.
My caller ID isn’t working.
f Caller ID is a subscription service. You must subscribe to this service from
your telephone service provider for this feature to work on your phone.
f The caller may not be calling from an area that supports caller ID.
f Both your telephone service provider and your caller’s telephone service
provider must use caller ID compatible equipment.
f If you subscribe to high-speed Internet service (digital subscriber line - DSL)
throughyourtelephonelines,youmustinstallaDSLlterbetweenthe
telephone line cord and the telephone wall jack (see page 8). Thelter
prevents noise and caller ID problems caused by DSL interference. Please
contactyourDSLserviceproviderformoreinformationaboutDSLlters.