Appendix
9
Troubleshooting
If you have difficulty with your telephone, please try the
suggestions below.
For complete instructions, please refer
to the user’s manual provided with your EP5632/EP5632-2
telephone system, which can be downloaded from our website
at
www.telephones.att.com, or call 1 (800) 222–3111. In Canada
dial 1 (866) 288-4268.
My
telephone
does not
work at all.
• Make sure the handset battery is installed and charged
correctly. For optimum daily performance, return the
cordless handset to the telephone base after use.
• Make sure the power adapter is securely plugged into an
outlet not controlled by a wall switch.
• Make sure the telephone line cord is plugged firmly into
the telephone base and the modular wall jack.
• Reset the telephone base. Unplug the unit’s electrical
power. Wait for approximately 15 seconds, then plug it
back in. Allow up to one minute for the cordless handset
and base to reset.
• It may be necessary to purchase a new battery. Please
refer to the battery section of this user’s manual.
Low Battery
is displayed
on the screen.
• Place the handset in the base or charger for recharging.
• Remove and re-install the battery pack and use it normally
until fully discharged, then recharge the handset on the
base or charger for 16 hours.
• The telephone might be malfunctioning. Please refer to the
warranty section of this user’s manual
Registration
Failure
appears
on the
handset and
telephone
base display.
• Only one handset can be registered at a time. If you have
multiple handsets to register, please follow the steps on page
4 for the first handset. Once a handset has been successfully
registered, repeat the steps for each handset that needs to be
registered.
• Make sure that the telephone base and handset(s) are in idle
mode when registering a handset.
• Follow the steps on page 13 for the common cure for
electronic equipment.
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