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14 Troubleshooting ........................
Before contacting the service centre, you are advised to
follow the instructions below:
• You are advised to fully charge ( ) the battery for optimal
operation.
• Avoid storing large amounts of data in your tablet as this
may affect its performance.
• Use Factory date reset and the upgrade tool to perform
tablet formatting or software upgrading. ALL User tablet
data: contacts, photos, messages and files, downloaded
applications will be lost permanently. It is strongly advised
to fully backup the tablet data and profile via Android
Manager before doing formatting and upgrading.
My tablet cannot be switched on or is frozen
• When the tablet cannot be switched on, charge for at least
20 minutes to ensure the minimum battery power needed,
then try to switch on again.
• When the tablet falls into a loop during power on-off
animation and the user interface cannot be accessed,
press and hold the Volume down key to enter Safe Mode.
This eliminates any abnormal OS booting issues caused by
3rd party apps.
• If neither method is effective, please power off the tablet
using the Power key and the Volume up key, (holding both
together).
My tablet has not responded for several minutes
• Restart your tablet by pressing and holding the Power key.
My tablet turns off by itself
• Check that your screen is locked when you are not using
your tablet, and make sure the Power key is not mis-
contacted due to unlocked screen.
• Check the battery charge level.
• My tablet cannot charge properly
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