UVE415_Wireless_TV_Install_Guide_Back_Release
UVE415_Wireless_TV_Install_Guide_Front_Release
Need more help?
Go online: Visit att.com/uversesupport.
Call us: Dial 1.800.288.2020 and ask for “U-verse technical support.”
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contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
1. Check your connections.
Ensure all cables and cords are connected properly and securely.
2. Check power/reboot/signal strength.
• Confirm you have power. If you have power and the TV Receiver is turned on, the
Power button on the front of the receiver will have a green light surrounding it. If
you do not have power, move the TV Receiver to a working electrical outlet.
• If no lights are on, ensure that the TV Receiver is turned on by pressing and releasing
the AT&T button on the remote control, and then pressing and holding the POWER
button on the receiver for 10 seconds.
• Power cycle the Wireless Access Point (WAP) by unplugging the WAP from
the electrical outlet for 10 seconds and then plugging it back in. Repeat the
pairing process in Step 3. Wait two minutes to complete pairing.
• Move the receiver closer to the WAP (to determine if the problem is a distance issue).
3. View programming.
Test that your AT&T U-verse service is working properly by watching TV
and navigating through the Menu or Guide screens.
Specific issues
AT&T U-verse Wireless TV Receiver power is on and TV power is on, but I still can’t see AT&T U-verse TV.
Check your TV menu setup. Be sure the proper input/source setting is selected.
Picture is stretched or distorted.
Check the aspect ratio setting. Press MENU on your remote control, use the RIGHT ARROW to select Options,
and then select System Options, then OK, and then Aspect Ratio. Choose the correct setting for your TV.
Wireless TV Receiver doesn’t respond to the remote control.
Check the batteries in the remote control by pressing the AT&T button on the remote control to verify a red light is
visible. If no light or dim light is visible, replace the batteries in the remote control.
Red antenna on the TV screen.
Disconnect your Wireless TV Receiver from the original location and reconnect the power cord at a location closer
to the Wireless Access Point (WAP). Wait one minute for the receiver software to load. Press the OK button on the
front of the Wireless TV Receiver and press the WPS button on the WAP. Wait two minutes for the receiver and WAP
to pair. After two minutes, the Link light on the front of the Wireless TV Receiver should be solid green. Following a
successful pairing, unplug the Wireless TV Receiver and reconnect it at the desired location. Repeat steps 2 and 3
in this guide. If after repeating steps 2 and 3 the red antenna appears, the desired location is out of wireless range.
P
lease select an alternative location.
TV Receiver and/or Wireless Access Point (WAP) lights not appearing.
Reinstall TV Receiver and WAP beginning with step 1 in this guide.
If you are replacing an existing TV receiver, please return the AT&T U-verse® receiver
you replaced and the old power cord as-is to The UPS Store® nearest you
(www.upsstore.com). No special packaging is required. Advise the UPS
representative that you are returning an AT&T U-verse receiver. You will need to
provide the order number given to you by the AT&T customer service representative
and your account number. Your account number can be found on your bill as
highlighted on the sample bill to the right. Do not return your remote control.
¿Habla español? Por favor visite att.com/uverseguias para ver la informacion en Español. También puede
ver la siguiente guía: ATT110900769-3 (Wireless TV Receiver) para más detalles.
Important legal information regarding your Wireless Receiver: Additional fee(s) may apply. Wireless from the Wireless Access Point to the Wireless
Receiver; separate connection of Wireless Receiver to TV is required. For residential use in a single household only. Limit two wireless receivers
per household. Customer responsible for use of Wireless Receiver. Actual range of wireless signal will vary and may be limited by several factors
including, but not limited to, electromagnetic interference, home construction material, obstructions, and other environmental factors. Total Home
DVR® functionality requires separate wired DVR receiver. The installation and use of the Wireless Receiver is subject to the AT&T U-verse Terms of
Service that can be found at att.com/u-verse/att-terms-of-service.jsp.
Having trouble?
Many common AT&T U-verse Wireless TV Receiver problems can be solved in three simple steps:
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