Why is my ATEN Control Unit mouse movement extremely slow?
If the mouse movement is extremely slow on your ATEN Control Unit, it's likely because there is too much data being transferred for your connection to keep up with. To resolve this, lower the video quality so that less video data is transmitted.
What to do if mouse and/or keyboard are not responding on ATEN Control Unit?
If the mouse and/or keyboard are not responding on your ATEN Control Unit, unplug the cable(s) from the console port(s), then plug it/them back in.
What to do if there are two mouse pointers after accessing the remote server on ATEN Control Unit?
If you see two mouse pointers after accessing the remote server using your ATEN Control Unit, you can select another pointer type to resolve this.
How to fix a distorted display on the client computer with ATEN Control Unit?
If the display on the client computer is distorted and performing an Autosync doesn’t resolve the problem, switch ports to a port with a different resolution, then switch back. If the above didn’t resolve the problem, change the resolution and refresh rate for the system running on the port. Afterward, you can either run at the new resolution, or switch back to the original resolution.
Why is there a Dual Pointer mode on ATEN Control Unit?
When you are not in Mouse Sync Mode, you need the two pointers so that you know the remote server pointer is actually at the location you think it is at. Otherwise, you might perform a mouse operation and, because of net lag, the remote server pointer may not be at the location that your client computer pointer is at.
How to resolve mouse pointer confusion on ATEN Control Unit?
If you find the display of two mouse pointers (local and remote) to be confusing or annoying, you can use the Toggle Mouse Display function to shrink the non-functioning pointer.
How to fix sudden loss of network connection on ATEN Control Unit?
To fix a sudden loss of network connection on your ATEN Control Unit, close your connection to the KVM over IP console station. Wait approximately 30 seconds, and log in again.
General| Model | KA7171 |
|---|---|
| Brand | ATEN |
| Audio Support | Yes |
| Power Delivery | No |
| Connector Type | USB |
Explains how to properly ground the KA7171/KA7171AK and related equipment.
Provides step-by-step instructions and diagrams for installing the KVM adapter.
Describes how the KVM over IP console station functions as a central control point.
Provides comprehensive safety guidelines for product installation and use.
Provides solutions for common operational problems with the KVM over IP console station.
Offers troubleshooting steps for issues related to mouse and keyboard functionality.
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