Audeze Mobius - Warranty Service and Claims; Warranty Eligibility and Requirements; How to Claim Warranty Service

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Mobius User Manual Rev. 1, Date: 2018-0525 Ampacs Corporation Confidential
Warranty eligibility statement: To be eligible for service under this warranty you must include with the
repair item(s) a valid bill of sale from an authorized Audeze retailer detailing the following information:
Retailer’s name
Original date and proof of purchase
Model or SKU number of the product purchased
Serial Number
Additional product information and limitations
Warranty replacements: Audeze strives to improve the performance of our products, and therefore
reserves the right to make changes to our design/specifications/materials at any time without notification.
Audeze may, at its discretion, choose to replace the Audeze Product completely with a new or
remanufactured product. In the event of product obsolescence, a suitable replacement will be chosen
based upon the features, the intended use (as determined by Audeze) and the retail price of the original
Audeze Product.
Product: All warranty replacements are guaranteed for 90 days or until the conclusion of the Warranty
Period of the original Audeze Product, whichever period is greater. Audeze does not provide advance
replacements for Audeze Products.
Determining authority: Audeze will be the final determining authority for all potential warranty claims for
service and/or replacement.
How to claim warranty service:
A) If you reside in the United States and purchased direct from Audeze.com email Support@audeze.com.
B) If you reside in the United States and purchased from an authorized Audeze dealer contact your dealer
or Support@audeze.com.
C) If you are an international customer who has purchased through your local dealer contact your local
dealer or distributor for warranty service.
D) If you are an international customer who purchased direct from Audeze.com you must contact Audeze
at Support@audeze.com for service and support.
Any shipment back to Audeze for repair will be at the expense of the customer.
You will need your serial number and proof of purchase to complete any RMA process.