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Troubleshooting
If you see this on the screen: Try this:
Channel Off Air •The channel you’ve selected is not currently
broadcasting. Tune to another channel.
Loading •Your radio is acquiring audio or program
information. This message usually goes away in
a few seconds.
Updating •Your radio is being updated with the latest
encryption code. Wait until the update is done.
•You may be trying to tune to a channel that is
blocked or unavailable. Tune to another channel.
— •No program information, such as artist name,
song title, or channel exists.
If this happens: Try this:
You do not receive all the
channels to which you subscribed
•If you have not yet activated your service, refer
to the User Guide which accompanied your radio.
•Go to www.xmradio.com/refresh and follow the
directions refresh your radio.
•Call 1-800-967-2346 for further assistance.
No audio when using the Aux In
Cable or Cassette Adapter
•Check all cables between your radio and your
vehicle’s stereo system for a firm and secure
connection.
•Ensure you have selected the proper input
source on your vehicle’s stereo system.
•Ensure that the FM Transmitter in the radio
is turned Off, and increase the audio level
of the radio. Refer to the User Guide which
accompanied your radio for instructions.
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