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English
8. Troubleshooting
Problem Solution
Won't turn on
Please charge the EP610.
Press and hold the power
button for 2 seconds.
Can't find the EP610
Confirm the EP610 is in
pairing mode and within
10 meters from the
device.
Can't install the driver for
EP610 on a computer
For Windows 98, XP and
Vista computers, a
third-party Bluetooth
driver is needed
(not included)
For Windows 7 and 8
computers, please update
the driver of the
Bluetoothmodule on
your computer. For
detailed information of
your Bluetooth
module,please contact
the computer supplier.
Problem Solution
No sound
Check the volume on both
the source device and the
EP610.
If the headset is connected
to a computer, please
check that the headset is
set as the current audio out
device
The mobile phone asks
for a PIN code
The PIN code for the
EP610 is 0000
The sound quality is
intermittent in Bluetooth
mode.
Please ensure the headset
is within 10 meters of
yoursource device.
Disable the Wi-Fi on your
source device.
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