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Remote Support
Aurender’s mission is to deliver the best
user experience to our customers. That
goes well beyond just building the best
sounding and most reliable music servers.
We understand that Aurender products
must be interfaced with other components
and home networks where issues might
arise. Anticipating and preparing for such
situations is at the core of our customer
service ethos.
If support beyond this Quick Start Guide
and additional documentation in the Web
Manual is required, your first option is to go
to the “Help” section of the Conductor Set-
tings Menu. Then tap "Send Remote Sup-
port Email" to reach our technical support
team:
After sending this Remote Support Email, our Technical Support will be able to analyze the
activity logs of your Aurender to diagnose any problems. If necessary, our technicians can ac-
cess your machine remotely and take corrective action to the software or firmware. This process
is normally accomplished within 24-48 hours of the initiation of the request for Remote Support.
Additionally, we provide customer technical support via telephone (for North America Only) at
888-367-0840. The hours of operation are Monday-Friday, 9am-6pm MST.
The Aurender Commitment to Customer Support
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