www.factorybuysdirect.com
9160946-03A
REPLACEMENT PARTS
• Your name
• Your address
• Model and serial number of your heater
• Type of gas supply and Propane tank size
• Purchase date
Usually, we will ask you to return the defective
part to the factory
PARTS UNDER WARRANTY
Contact authorized dealers of this product.
If they can’t supply original replacement
parts, call Customer Service toll free at
1-855-607-6557 for referral information.
When calling Customer Service or your
dealer, have ready:
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If
they can’t supply original replacement part(s)
call Customer Service toll free at 1-855-607-
6557 for referral information.
When calling Customer Service have ready:
• Model number of your heater
• The replacement part number
TECHNICAL SERVICE
You may have further questions about installation, operation, or troubleshooting. If so, contact
Factory Buys Direct. at 1-855-607-6557.
When calling, please have your model and serial numbers of your heater ready.
PROBLEM
POSSIBLE CAUSE
CORRETIVE ACTION
1. Will not light 1. valve on propane tank not
opened
2. Propane cylinder empty
3. Regulator not set in low
position
-
gered (propane cylinder)
5. Defective Regulator
1. Open gas cylinder valve by
turning valve counterclockwise
3. Turn regulator to LOW posi-
tion
4. Close cylinder valve, wait 5
minutes and slowly reopen
5. Replace regulator assembly
2. Burner will not stay lit
when gas valve plunger is
released
1. Tip switch activated/open
2. Bad connection of thermo-
couple
3. Defective thermocouple
4. Defective tip switch
5. Defective gas valve
1. Correct alignment of heater to
ensure it is vertical
2. Verify wiring connections
3. replace thermocouple
4. replace tip switch
5. Replace gas valve assembly
from burner/burner not
glowing red
1. Debris or spider webs... in
mixing tube
1. Clean burner mixing tupe with
bottle brush or compressed air
-
pening with compressed air
4. Piezo will not spark
(piezo equipped models)
1. Piezo wire loose, frayed or
damaged
2. Igniter misaligned with
burner mesh
3. Defective piezo
1. Reconnect or replace igniter
wire
2. Properly align igniter with
mesh with a 0.15" (4mm) spark
gap
3. Replace piezo
inside the mixing tube
1. Debris or spider webs... in
mixing tube
1. Clean burner mixing tupe with
bottle brush or compressed air
-
pening with compressed air
TROUBLESHOOTING
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General