19
FRFR
960P WIFI OUTDOOR IP CAMERA
G - FAQ
Cannot connect to camera over
local network
Network/power supply issue
Check your network and
electrical connections.
If your camera has an Ethernet
port but is connected using WiFi,
please connect your camera
temporarily to your gateway/
router using a network cable.
Network configuration problem
Check your camera’s network
connection settings. Reset
your camera if it is no longer
accessible.
Cannot connect to camera over
a 3G or 4G Internet connection
but it works when connected to
the local WiFi network
Network configuration problem
Check your device settings (box,
router, firewall)
Incorrect video settings
Check the video settings and
reduce the quality if necessary
Your home Internet speed
is insufficient to support
the connection from your
smartphone/tablet
Check that the available
bandwidth exceeds 0.5 Mbps
(upload and download) in the
case of low quality display; or
that it exceeds 2.0 Mbps in the
case of high-quality HD
Poor quality or shaky image Incorrect video settings
Check the video settings and
reduce/increase the quality if
necessary
Movement detection is triggered
unnecessarily
Unsuitable movement detection
settings
Reduce the sensitivity of
detection.
Move the camera.
When movement is detected, no
Push alert is received.
Unsuitable movement detection
settings
Please check the configuration
of the camera, the push
notifications and the detection
sensitivity
The application is not authorised
to send a Push alert
Please check your applications’
rights within your iOS application
Security and Privacy settings or
Android application settings
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