Axis P3915-R Mk II User Manual

AXISP3915-RMkIINetworkCamera
Troubleshooting
Colorsaturationisdifferent
inH.264andMotionJPEG
Updatethesettingsforyourgraphicsadapter.Refertotheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
SeePerformanceconsiderationsonpage59.
Reducethenumberofapplicationsrunningontheclientcomputer.
Limitthenumberofsimultaneousviewers.
Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
CheckintheAMCControlPanel(H.264tag)thatvideoprocessingisnotsettoDecodeonly
keyframes.
Lowertheimageresolution.
Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)oftheAxis
product.
StatusandNetworkindicatorLEDsareashingredrapidly
Hardwarefailure
ContactyourAxisreseller.
Productdoesnotstartup
ProductdoesnotstartupIftheproductdoesnotstartupkeepthenetworkcableconnectedandre-insertthepowercable
tothemidspan.
Videoandimageproblems,general
Imageunsatisfactory
CheckthevideostreamandcamerasettingsunderSetup>Video&Audio>VideoStreamand
Setup>Video&Audio>CameraSettings.
Disturbedfocus
Setthefocusmanuallybygentlypushandturnthefocusring.
Setthefocusmanuallybyusingtheblackrubbersideofthelenstool.Insertthetoolcarefully
andholdpressedwhileturningtoadjustfocus.
Noaudio
Incorrectsetup
Checkthesoundcardinthecomputer.Makesurethatmuteisnotselectedandthatthevolume
settingsarecorrect.
CheckthatEnableaudiosupportisselectedunderSetup>SystemOptions>Security>Audio
Support.
CheckthatthecorrectAudioInputsourceisselectedunderSetup>Video&Audio>Audio
Settings.
Pooraudioquality
Stuttering
Reducethenumberoflistenersandviewers.Decreaseimageresolutionandcompression.
Storageanddiskmanagementproblems
Storagedisruption
Astoragedisruptionalarmissentifastoragedeviceisunavailable,removed,full,lockedorifother
readorwriteproblemsoccur.Toidentifythesourceoftheproblem,checktheSystemLogunder
SystemOptions>Support>Logs&Reports.Dependingontheproblem,itmightbenecessaryto
re-mountthestoragedevice.
Forinformationonhowtosetupastoragedisruptionalarm,seeEventsonpage32.
55

Axis P3915-R Mk II Specifications

General

Brand	Axis
Model	P3915-R Mk II
Category	Security Camera
Language	English