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Chapter 3: Maintenance and Troubleshooting
Axon Signal Sidearm User Manual
function properly. You can attempt to replace the battery or reset the sensor (see Sensor
Reset on page 10). If this does not resolve the issue, please contact Axon technical
support.
• Possible Cause 5: If the Signal Sidearm sensor was used outside the operating temperature
range, you may experience unexpected behavior.
Remedy 5: Allow the sensor to warm or cool to the point where it is in the operating
temperature range of the sensor. The sensor normal operating and storage temperature
range: -4 °F to 122 °F [-20 °C to 50 °C].
• Possible Cause 6: The Signal Sidearm sensor may have a firmware issue that is preventing
it from functioning properly.
Remedy 6: Reset the sensor, see Sensor Reset on page 10.
• Possible Cause 7: There may be a problem with your camera.
Remedy 7: If your camera is not reacting to your Signal Sidearm sensor or to other
Axon Signal enabled sensors, there may be a problem with your camera. Consult the
troubleshooting guide for your camera.
• Possible Cause 8: There is an aftermarket modification to your pistol or holster that is
interfering with the functionality of the Signal Sidearm sensor.
Remedy 8: Signal Sidearm works with published holsters and pistols that have not been
modified. Modifications such as using an aftermarket slide or painting the holster may
cause the Signal Sidearm sensor to not function correctly.
• Possible Cause 9: Your Signal Sidearm sensor is not in Field Mode.
Remedy 9: Your sensor may be in Mute Mode (blinking green LED). Wait 30 seconds for
your sensor to exit Mute Mode.
Your sensor may be in Test Mode (LED on solid if pistol is in holster or o if pistol is out
of holster). Hold the button for 5 seconds to enter Field Mode.
Your sensor may be in Low Power Mode. Press the button to enter Test Mode, then press
and hold for 5 seconds to enter Field Mode.
I am unable to enter Mute Mode.
• Possible Cause 1: Your Signal Sidearm sensor is not in Field Mode.
Remedy 1: Your sensor may be in Mute Mode (blinking green LED). Wait 30 seconds for
your sensor to exit Mute Mode.
Your sensor may be in Test Mode (LED on solid if pistol is in holster or o if pistol is out
of holster). Hold the button for 5 seconds to enter Field Mode.
Your sensor may be in Low Power Mode. Press the button to enter Test Mode, then press
and hold for 5 seconds to enter Field Mode.
• Possible Cause 2: The button may be damaged and unable to receive any input.
Remedy 2: There is no solution to this problem that will allow you to maintain full
functionality of your sensor. You can diagnose a problem with the button by first replacing
the battery. After the battery is replaced, if you hold the button for 5 seconds and do not
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