Make sure that the headset plug is securely connected and that the socket is clean and clear.
Check that the microphone—located on the back of the remote—isn’t blocked or covered.
Make sure the straight-end of the plug is connected to the headphones and the angled L-
shaped plug is connected to the audio source.
If you're using your Beats with a computer, make sure that your computer microphone is set
to the correct input source.
Reset your Beats on-ear or over-ear headphones
If you have sound, Bluetooth, or charging issues with your headphones, you might want to reset them.
Reset Studio3 Wireless
Hold down the power button and volume down button for 10 seconds.
When the Fuel Gauge flashes, release the buttons.
Your headphones are now reset and ready to be set up with your devices again.
Reset Studio or Studio Wireless
Press and hold the power button for 10 seconds.
Release the power button.
All of the Fuel Gauge LEDs blink white, then one LED blinks red. This sequence happens
three times. When the lights stop flashing, your headphones are reset.
Your Studios will automatically power on after a successful reset.
Reset Solo3 Wireless
Hold down the volume down button and the power button for 10 seconds.
When the Fuel Gauge flashes, release the buttons.
Your headphones are now reset and ready to be set up with your devices again.
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