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Troubleshooting, Support and Warranty
FAQ
For latest FAQs please use the ‘Support Center’ from the ‘More’ Tab in the WeMo App.
How do I restore my WeMo device?
You might need to restore your WeMo device if setup fails, you change your router/settings, or if you are
having some general issues. Restoring your WeMo device will erase all the settings back to factory defaults.
- To restore the WeMo device, unplug it, hold down the restore button while inserting into the wall
socket, wait for indicator to flash orange, release the restore button (total time should be about 5
seconds)
- After about 1 minute, the status indicator should flash blue and amber.
- Setup the WeMo Device using the defined process.
Note : If you have remote access enabled, you might need to connect to your Wi-Fi network and disable
remote access using the WeMo App before enabling remote access again to make sure it works. You’ll need to
do this with every smartphone.
Troubleshooting
For latest Troubleshooting issues please use the ‘Support Center’ from the ‘More’ Tab in the WeMo App.
Below are some items to help you get started if you are having problems.
I can’t get internet on my Smartphone anymore.
- If setup was interrupted, your phone might be connected to the WeMo device directly.
- Complete setup and your phone will be able to connect to the internet as normal.
- If you don’t have time to finish setup, then just unplug the WeMo device.
Setup isn’t working
- Be sure to follow the setup steps closely. Items that can cause problems
o Verify your Wi-Fi network password
o Move the WeMo device closer to your wireless router.
- Restore your WeMo device and start again. See ‘how do I restore my WeMo device’ in the FAQ
section.
- Check with your router manufacturer to see if firmware updates are available.
I can’t see my WeMo device in the WeMo App.
- Make sure your router is turned on and the WeMo device is plugged in.
- Ensure your phone is connected to the same Wi-Fi network as the WeMo devices, or that you have an
internet connection on your phone and you have enabled remote access.
- Refresh the Switches or Sensor screen.
- Force close the App and load it again.
The Motion Sensor doesn’t seem to be triggering
- Make sure the Motion Sensor is securely plugged into the wall mounted Sensor Module
- Position the Motion Sensor so that moving objects are within 10 feet of it’s lens.
- Try aiming the motions sensor away from windows or other heat sources.
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