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BenQ G2420HD User Manual

BenQ G2420HD
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Product Service Manual – Level II
Service Manual for BenQ:
G2420HD
P/N:
9H.L3ALB.QBx
Applicable for All Regions
Version: 001
Date:2009/05/26
Notice:
- For RO to input specific “Legal Requirement” in specific NS regarding to responsibilit
y
and liabilit
y
statements.
- Please check BenQ’s eSupport web site, http://esupport.benq.com, to ensure that you have the most
recent version of this manual.
First Edition (May, 2009)
© Copyright BenQ Corporation 2009. All Right Reserved.

Table of Contents

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BenQ G2420HD Specifications

General IconGeneral
Aspect ratio16:9
Display diagonal24 \
Vertical scan range50 - 76 Hz
Horizontal scan range20 - 83 kHz
Viewable size, vertical298.89 mm
Viewing angle, vertical160 °
Contrast ratio (typical)1000:1
Viewable size, horizontal531.36 mm
Viewing angle, horizontal170 °
Display brightness (typical)300 cd/m²
HDCPYes
Product colorBlack
Market positioning-
Monitor maximum video bandwidth210 MHz
Tilt angle range-5 - 20 °
Panel mounting interface100 x 100 mm
Power consumption (typical)49 W
Power consumption (PowerSave)1 W
Weight and Dimensions IconWeight and Dimensions
Depth (without stand)183.9 mm
Width (without stand)570 mm
Height (without stand)412.6 mm
Weight (without stand)4900 g

Summary

About This Manual

Trademark

Lists trademarks of BenQ Corporation.

Introduction

Safety Notice

General safety guidelines for servicing the product.

General Descriptions

Outlines the three levels of service provided.

Product Specifications

Monitor Specifications

Lists detailed technical specifications of the G2420HD monitor.

Operational Specifications

Details operational parameters including power, signal interface, and video performance.

LCD Characteristics

Covers the physical and optical characteristics of the LCD panel.

User Controls

Explains the monitor's hardware and OSD control functions.

Mechanical Characteristics

Covers the physical dimensions, weight, materials, and packaging.

Certification

Lists various environmental, safety, and regulatory certifications.

Customer Acceptance & Quality Control

Customer Acceptance Criteria

Establishes workmanship standards and acceptance criteria for product inspection.

Inspection Standards

Defines inspection standards, classification of defects, and AQLs.

Operational Inspection Criteria

Defines criteria for operational inspection and lists test patterns.

Panel Inspection Criteria

Details criteria for inspecting the LCD panel for defects.

Service Procedures

Level 1: Cosmetic / Appearance / Alignment

Covers procedures for cosmetic, appearance, and alignment services.

Software / Firmware Upgrade

Provides instructions for upgrading the monitor's software and firmware.

EDID Upgrade Procedure

Guides through the process of upgrading the monitor's EDID data.

Alignment Procedure

Explains the steps for monitor alignment and function adjustment.

Level 2: Disassembly /Assembly & Replacement

Covers disassembly, assembly, and replacement of internal components.

Exploded View

Provides a visual breakdown of monitor parts with numerical labels.

Disassembly SOP

Step-by-step guide for disassembling the monitor and its components.

Assembly SOP

Step-by-step guide for reassembling the monitor after servicing.

Troubleshooting Guide

No Display / Unstable Display

Troubleshooting steps for issues with no picture or unstable display.

Button / OSD Function Issues

Troubleshooting steps for non-functional buttons or OSD menu.

Power Issues Troubleshooting

Guides through troubleshooting power-related issues.

Circuit Operation Theory

Interface Board Theory

Explains the interface board's function and diagrams.

Power Board Theory

Details the operation of the power board's circuits like EMI filter and PWM controller.

Inverter Circuit Theory

Explains the operation of the inverter controller for CCFL backlights.

Appendices

Screw List / Torque

Provides a list of screws with their specifications, torque values, and hole sizes.

Physical Dimensions & Appearance

Displays physical dimensions and illustrates the monitor's appearance with labels.

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