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About Getting started Daily use Options Tinnitus Warnings More info
Symptom Possible causes Solutions
The hearing aid LED light
remains turned OFF when
the hearing aid is placed
in the charger
The charger is not turned ON
Verify that the charger’s power plug is correctly connected or the power bank has enough battery
The hearing aid or charger’s temperature is either too warm or too
cold
Move the charger and hearing aid to a location with a temperature between +5°C and +40°C
(+41°F and +104°F)
Charging is incomplete. The room temperature exceeds
+35°C (+95°F), which prolongs the charging time. The charger
has stopped charging to protect the battery.
Reinsert the hearing aid into the charger. This completes the charging within approximately
15 minutes.
The hearing aid is incorrectly seated in the charger Check the charging ports for foreign objects
The hearing aid LED light
blinks GREEN when the
hearing aid is placed in
the charger
Hearing aid has not been in use for a prolonged period of time
Depending on how depleted the battery in the hearing aid is, the hearing aid automatically
resumes normal charging mode after a timeframe of up to 10 minutes. Ensure you leave the
hearing aids in the charger during this process.
The hearing aid LED light
blinks ORANGE when the
hearing aid is placed in
the charger
System error
Contact your hearing care professional
Troubleshooting
MNR T R only — To troubleshoot the charger, see your charger’s instructions for use.
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