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Warranty information:
Every Bertucci
™
watch is carefully designed, manufactured and inspected to
ensure it meets our Promise Of Performance
™
to you. This is backed up by a 3
year warranty on the watch head and 1 year on the band.
In the event of a malfunction, please follow these steps (for band only, go to
directly to Step 4.
Step 1 Determine whether the watch is in warranty. If the watch is in warranty,
please follow the remaining steps. If it is NOT in warranty, please refer to
the Refurbishment Section (pg. 18).
Step 2 Determine whether the watch has been abused. If not abused, please
follow the remaining steps. If the watch IS abused (for example, crown is
not screwed down and watch is water damaged, or there is visual
evidence of high impact to case or crystal), please refer to the
Refurbishment Section (pg. 18).
Step 3 Please have the battery checked by a local jeweler or professional watch
service shop. Most malfunctions are simply battery related. If the battery
is good, and watch is still not functioning correctly, please follow next
Step 4. If battery is bad, please refer to Battery Replacement Section
(pg. 20).
Step 4 Please return the defective watch (just the watch head, remove the band)
or defective band to the dealer or send to us for exchange. Please send a
note explaining the malfunction or use the Warranty Coupon (available on
our web site: www.bertucciwatches.com)
Please contact us with any questions at 866-665-7327
or email us at askenzo@mhbertucci.com.
Return note with defective watch to include: name and address, phone number,
description of watch (ex. A-2T nylon) and description of malfunction.
Send the malfunctioning watch to:
Bertucci Consumer Service – BCS
P.O. Box 7920
Gurnee, IL 60031 USA
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