Biamp ALC-404D User Manual

Amplied Loudspeaker Controller Install and User Guide | 13
Warranty and Assistance
Biamp guarantees its manufactured products to be free from
defective components and factory workmanship for a period of
time starting from the date of purchase printed on Biamp’s (or any
of its Authorized Dealer’s) invoice to the end customer.
The standard warranty period is: 48 months for rack ALC units.
All warranty repairs and retrots must be performed at Biamp facilities
or at an Authorized Service Center at no cost for the purchaser.
Warranty exclusion: Biamp’s warranty does not cover product
malfunctioning or failure caused by: misuse, abuse, repair work
or alterations performed by non-authorized personnel, incorrect
connections, exposure to harsh weather conditions, corrosive
environments, mechanical damages (including shipping accidents),
and normal wear and tear. Biamp will perform warranty services
provided that the product is not damaged during transportation.
Return of Goods
Goods can be returned to Biamp only after they have been granted
a Return Merchandise Authorization (RMA) number to be attached
to the external packaging. Biamp (or its Authorized Service Center)
has the right to refuse any returned good without a RMA number.
Repair or Replacement
Biamp reserves the right to repair or replace any defective goods
covered under the product warranty at its sole discretion and as it
deems best.
Cost and Responsibility of Transport
The purchaser (or end user/customer) is solely responsible for all
transportation costs and risks associated with sending warranty
covered goods to Biamp or its Authorized Service Center. Biamp
will assume full responsibility and cover all costs incurred to send
the goods back to the purchaser (or end user/customer
Warranty
Assistance
All servicing and repairs for Biamp ALCs is handled by Powersoft
Worldwide, but processing of warranty claims must be submitted
to Biamp rst. Please follow the instructions below in case of any
di󰀩culties.
There are no user-serviceable parts in the ALC unit. Refer to
qualied technical personnel for servicing. If your ALC needs
repair, contact Biamp's Technical Service Department.
• Take a note of each serial number of the units to be returned.
• Completely ll out the defect report form for each unit to be returned.
Send the completed defect report form to
support@biamp.com.
After having applied the aforementioned procedure, the Biamp
service manager will work with Powersoft to determine the
appropriate Service Center to which the ALCs must be shipped
and the product’s warranty status. Biamp will also provide RMA
numbers for each unit.
Do not contact Powersoft directly for Biamp ALC servicing or
repairs. All claims must be processed by Biamp.
In-Warranty Repairs
The service repair will be free of charge for the customer.
Out of Warranty Issues
• The service costs are calculated on the local rate applied from the
service center and supervised by Biamp.
• The repair time has been set by Biamp and it’s equally applied in all
the authorized service center
• The unit will be evaluated by a technician, and the service center will
provide the customer with the estimated costs.
• The repair will only take place once the customer has approved the
estimated costs.
• The customer will pay the shipping charges once the repair has been
completed, depending on the countries’ standard procedures.
For any inquiries please email Biamp's Technical Service
Department at support@biamp.com and include "ALC Inquiry" in
the subject line.
Shipping the product for factory service
• Record each serial number of the units to be returned.
• Fill out completely the defect report form for each unit to be returned.
• Send the completed defect report form to the following email address:
support@biamp.com.
After having applied the aforementioned procedure, you will
receive an email from Biamp containing the Return Merchandise
Authorization (RMA form) for each unit returned and a Service
Center shipping address. All ALCs must be shipped to the specic
Service Center address provided by Biamp, units shipped to any
other location will be rejected.
Phone Support Hours
Monday - Friday 8.30 AM to 5.00 PM Eastern Time Zone
ph: +1 610 876-3400
Important Note: Mark or write the RMA# on the outside of the box
in a prominent place. If the RMA# is not displayed on the outside of
the box, the shipment will be rejected and sent back to the customer.
Dead on Arrival (D.O.A.) Procedure
In case of a "dead on arrival" D.O.A. product, we ask the customer
to contact the Biamp Service Department, mentioning the serial
number of the faulty unit.
The D.O.A. unit will be replaced completely without any additional
charges!
Important Note: To avoid any warranty issue, do NOT tamper with,
or operate the D.O.A. unit in any way. Biamp declines any D.O.A.
product warranty service if the returned unit has been tampered
with or misused by the customer.
Note: The ALCs and Community branded
loudspeakers are part of the Biamp family of
products. Please contact Biamp support with any
questions or concerns.
Dante
®
is a registered trademark of Audinate.

Biamp ALC-404D Specifications

General

Brand	Biamp
Model	ALC-404D
Category	Controller
Language	English