TROUBLESHOOTING
Dispenser does not operate.
" Make sure the power cord is properly connected to a working outlet.
Water is leaking.
" Bottle may have a leak. Remove bottle and replace with new bottle.
" If leak remains, remove probe from bottle and call 866-429-7566 for assistance.
No water is coming from the taps.
" Make sure the bottle is not empty. If so replace it.
" Make sure to push the water controls in fully.
Cold water is not cold.
" It takes up to one hour after setup to secure cold water.
" Make sure the back of the dispenser is at least 4 inches from a wall and there is
free airflow on all 4 sides of the dispenser.
Hot water is not hot.
" It takes 15-20 minutes after setup to secure hot water.
" Make sure the power cord is properly connected to a working outlet.
" Make sure energy saving switch is ON.
Dispenser is noisy.
" Make sure dispenser is positioned on a level surface.
Water tastes bad.
" Drain water from reservoirs and replace bottle with a fresh one.
" Sanitize dispenser per Proper Care & Cleaning instructions.
Nightlight Isn’t Working
" Make sure the power cord is properly connected to a working outlet.
" Bulb could be out. Call 866-429-7566 for assistance.
Water Isn’t Pumping
" Make sure the power cord is properly connected to a working outlet.
" Make sure the probe connection with the water bottle forms a complete seal.
" Make sure the door is closed.
The Cup or Glass on the Display are Blinking
" This is normal. It indicates the dispenser is either heating or cooling water. See
page 8 for details.
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