Black Stone 6964 - Troubleshooting; Burner Ignition Failure; Flame Issues: Air Gate or Yellow;Irregular Flames; Fuel Supply and Regulator Issues

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OWNER’S MANUAL | TROUBLESHOOTING
POSSIBLE CAUSES SOLUTION
Something is blocking the
venturi in the burner tube.
Clean the burner assembly to
remove the obstruction.
POSSIBLE CAUSES SOLUTION
Obstructions in the burner, gas
jets, or fuel rail.
Clean the burner, jets, and
gas hose.
LPG cylinder is empty or low.
Refill or replace the
LPG cylinder.
The regulator’s flow limiting
device was triggered.
Reset the safety system:
STEP 01
Turn OFF the appliance,
close the LPG cylinder valve, and
disconnect the regulator from
the LPG cylinder.
STEP 02
Wait five minutes to
allow the pressure to dissipate,
then reconnect the regulator
to the LPG cylinder and slowly
open the OPD hand wheel one
half turn.
STEP 03
Ignite your appliance.
Regulator stuck in
safety position.
Contact customer service for
replacement parts.
GAS FLOW TROUBLESHOOTING
A FLAME IS COMING OUT OF THE AIR GATE:
BURNER FLAMES ARE YELLOW OR IRREGULAR:
• Appliance will not achieve a
high heat or heats unevenly.
• Burner flames start strong,
then immediately drop to low
even when burner is set to
high position.
• Flame height drops when a
second burner is lit.
• Flames DO NOT extend the full
length of the burner, or only run
on one side of the burner.
• Burner flames are inconsistent.
IGNITION TROUBLESHOOTING
BURNER WILL NOT IGNITE:
If ignition does not occur in 5 seconds:
STEP 01
Turn the burner controls OFF.
STEP 02
Wait 5 minutes.
STEP 03
Repeat the lighting procedure.
If this does not work, to determine the cause, please try to ignite your appli-
ance with a match.
MATCH LIGHTING INSTRUCTIONS
Before beginning, check for gas leaks. (Please reference the Leak
Test Instructions in USING YOUR BLACKSTONE.)
STEP 01
Turn control knob(s) to OFF position.
STEP 02
Remove cooking top.
STEP 03
Light a match (or long lighter) no shorter than 11 inches long.
Place the flame on the right or left side of the burner.
STEP 04
Push in and turn the control knob to the HIGH position.
Ensure burner lights and stays lit.
IF YOU CAN IGNITE YOUR APPLIANCE WITH A MATCH:
POSSIBLE CAUSES SOLUTION
Ignitor wire misaligned.
Ensure that the ignition needle
is positioned 3-7mm away from
the burner tube, and above a
burner hole.
Damage to the ignition system.
Contact customer service for
replacement parts.
IF YOU CAN NOT IGNITE YOUR APPLIANCE WITH A MATCH:
POSSIBLE CAUSES SOLUTION
Burner tubes are not
receiving fuel.
Clean the burner assembly to
remove the obstruction.
3-7mm
MODEL: 
TROUBLESHOOTING
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