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Blackberry Curve 9360 User Manual

Blackberry Curve 9360
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BlackBerry Curve Series
BlackBerry Curve 9350/9360/9370
Smartphones
Version: 7.1
User Guide

Table of Contents

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Blackberry Curve 9360 Specifications

General IconGeneral
Panel typeLCD
Display diagonal2.44 \
Display resolution480 x 360 pixels
Ringer typeMP3
Touchscreen-
Volume controlDigital
Processor frequency0.8 GHz
RAM capacity0.5 GB
Internal memory512 MB
Maximum memory card size32 GB
Digital zoom4 x
Rear camera typeSingle camera
Rear camera resolution640 x 480 pixels
Rear camera resolution (numeric)5 MP
2G standardsGSM
Wi-Fi standards802.11b, 802.11g, Wi-Fi 4 (802.11n)
SIM card capabilitySingle SIM
Security algorithmsWPA, WPA2
2G bands (primary SIM)850, 900, 1800, 1900 MHz
Audio formats supportedAAC, AMR, FLAC, M4A, MIDI, MP3, OGG, WAV, WMA
Image formats supportedBMP, GIF, JPG, PNG, TIF
Video formats supported3GP, ASF, AVI, MP4
USB version2.0
HDMI ports quantity0
Headphone connectivity3.5 mm
USB 2.0 ports quantity1
Form factorBar
Product colorWhite
PersonalizationMenu, Themes
Personal info management (PIM)Alarm clock, Calculator, Calendar, Converter, Countdown timer, Events reminder, Games, Notes
Text prediction system typeT9
Multimedia Messaging Service (MMS)Multimedia Messaging Service (MMS) is a standard way to send messages that include multimedia content to and from a mobile phone over a cellular network
PlatformBlackBerry
Operating system installedBlackBerry OS 7.0
Talk time (2G)5 h
Battery capacity1000 mAh
Standby time (2G)336 h
Continuous audio playback time25 h
Continuous video playback time6 h
Keyboard layoutQWERTY
Weight and Dimensions IconWeight and Dimensions
Depth11 mm
Width60 mm
Height109 mm
Weight99 g

Summary

Quick Help

Getting started: Your smartphone

Learn about apps, indicators, and keys on your BlackBerry smartphone.

Your BlackBerry smartphone at a glance

Overview of the physical components and their functions.

Inserting the SIM card, media card, and battery

Instructions for installing SIM, media cards, and battery.

New in BlackBerry 7.1

BlackBerry Tag

Send pictures, songs, videos, documents, contacts, webpages, and voice notes between NFC-enabled devices.

Smart tags

Create and share smart tags with other NFC-enabled device users.

Wi-Fi calling

Make and receive calls over the Wi-Fi network with service provider support.

Mobile Hotspot mode

FM Radio

Listen to radio stations using the FM Radio app on your smartphone.

Parental Controls

Control usage of BlackBerry smartphone features, block content, and manage communication.

Public warning messages

Receive public warning messages like weather or amber alerts.

New in BlackBerry 7

Highlights new features and services in BlackBerry 7.

BlackBerry ID

Access BlackBerry products and services with a single email and password.

Voice enabled search

Home screen customization

Customize the home screen by hiding panels and icons.

NFC technology

Exchange information quickly between devices using NFC technology.

Touch-free call answering

Answer calls automatically after 5 seconds with a headset.

Bluetooth enhancements

Send multiple pictures and contact cards using Bluetooth technology.

Video enhancements

Play back video in HD (720 x 1280) format.

Picture enhancements

Pictures are saved automatically in the rotated view when rotated.

About switching BlackBerry smartphones

About BlackBerry ID

Convenient access to BlackBerry products and services with a single ID.

Visit the Setup application

Learn navigation, typing, personalize settings, and set up network connections.

Important keys

Keys on the front of your BlackBerry smartphone

Details on Trackpad, Menu, Escape, Send, and End/Power keys.

Keys on the top of your smartphone

Information on the Lock key functionality.

Keys on the right side of your smartphone

Details on Volume/Mute and Right convenience keys.

Flashing LED color descriptions

Keyboard

Description of keyboard keys like Shift, Alt, Symbol, Backspace/Delete, Enter, Speakerphone.

Icons

Application icons

Access applications via icons on home screen and folders.

Setup

Setup for Enterprise Activation and general options.

Power and lock

Settings for Password Lock and Power Off.

Messages

Messages

Overview of message types: Messages, Saved Messages, Email, Text Messages.

Instant messaging

Information on instant messaging applications like BBM, Windows Live Messenger, Google Talk, AOL, Yahoo!.

Applications

List of core applications: Browser, Manage Connections, Maps, Help, Password Keeper, Voice Dialing.

Media

Media

Access media files like videos, pictures, music, and voice notes.

Personal organizer

Manage contacts, calendar, tasks, memos, and calculator.

Files

Access Documents To Go and general Files.

Social networking and mobile purchasing

Access BlackBerry App World, Social Feeds, Facebook, and Twitter.

BlackBerry Device Software update

Sounds and alerts

Description of sound profiles: Normal, Loud, Medium, Vibrate Only, Silent, Custom, Phone Calls Only, All Alerts Off.

Games

Information on available games like BrickBreaker and Word Mole.

Home screen icons

Explanation of status indicators on the home screen like New item and Update available.

Message inbox icons

Sending data

Indicators for sending data, receiving data, system busy, and new BBM items.

Roaming

Indicators for roaming, unread message count, alarms, and missed calls.

Calendar reminder count

Indicators for calendar reminders, Bluetooth, Wi-Fi, and NFC status.

Battery power level icons

Typing icons

Icons for CAP lock, NUM lock, Alt mode, Multi-tap mode, and current input language.

Phone icons

Icons for missed calls, placed calls, received calls, and voice mail.

Calendar icons

Icons for event reminders, meeting reminders, notes, recurring appointments, and exceptions.

Camera icons

Video camera

Icons for video camera functions: Start recording, Pause recording, Send video, Rename video, Delete video.

Your Home screen

Overview of the Home screen elements: Battery power level, Notification view, Navigation bar, Wireless indicators, Search.

Use a picture as your smartphone wallpaper

Add a shortcut to your home screen or Favorites panel

Create quick access to websites, contacts, applications, files, or media categories.

Show or hide a home screen panel

Manage which panels appear on the Home screen.

Show, hide, or find an application icon

Control the visibility of application icons on the home screen and in folders.

Move an application icon

Change where apps that you download appear

Set the default folder for downloaded applications.

Change themes

Customize the appearance of your smartphone with different themes.

Set the number of icons that appear on the home screen

Change what happens when you type on the Home screen

Configure Home screen typing behavior for Universal Search or Application Shortcuts.

Add a message that appears when your smartphone is locked

Display a custom message on the lock screen.

Feature availability

Smartphone model

Feature availability depends on the smartphone model.

Wireless service plan and wireless service provider

BlackBerry Internet Service and BlackBerry Enterprise Server

Set up email and instant messaging accounts.

Wireless network

How wireless network affects feature availability.

Region

App availability varies by region.

Find more information

Popular topics

Top things BlackBerry smartphone users want to know.

Set up an email address

Configure email accounts like Internet Mail or Enterprise Account.

Add or change your email signature

About downloading apps with the BlackBerry App World

Search and download apps, games, themes, and more from BlackBerry App World.

Transfer files to and from your smartphone

Connect to computer via USB to transfer files.

About using your smartphone as a tethered modem

Copy contacts from your SIM card to your contact list

Transfer contact information from SIM card to the smartphone's contact list.

Change your ring tone, notifiers, reminders, or alerts

Customize tones and alerts for calls, messages, reminders, and notifications.

View a location on a map

Lock or unlock your smartphone

Lock the keyboard to prevent accidental presses or calls; lock with a password.

Turn on or turn off airplane mode

Popular tips

Quick tips to save time and maximize efficiency.

Tips: Finding apps

Locate apps in folders, make hidden apps visible, search for apps, verify installation.

Tips: Managing indicators

Remove the new item indicator

Open items with the new item indicator to remove it.

Remove the unopened message indicator

Open messages or mark them as read to remove the indicator.

Identify an indicator

Identify indicators by application icons or by consulting the Icon Guide.

Tips: Updating your software

Tips: Doing things quickly

Access popular options, see apps/folders, switch/open apps quickly.

Tips: Extending battery life

Close apps when you're finished with them

Close applications to save battery power.

Turn on battery saving mode

Conserve battery power by enabling battery saving mode.

Turn off network connections you aren't using

Turn off unused network connections to save battery.

Set your smartphone to turn on and turn off automatically

Configure automatic power on/off settings.

Close browser tabs you aren't using

Close unused browser tabs to save battery.

Tips: Freeing space for your music, pictures, videos, and files

Turn off location-based services when you're not using them

Disable location services to conserve battery.

Delete the previous text from a reply message

Remove previous text from a reply message.

Tips: Keeping your information safe

Set a smartphone password

Set a password to protect your smartphone from unauthorized access.

Encrypt contacts and files

Encrypt contacts and files for enhanced security.

Back up your smartphone data to your computer

Use BlackBerry Desktop Software to back up smartphone data to your computer.

Back up your smartphone data to a media card

Save smartphone data to a media card for backup.

Shortcuts: Phone

Change your ring tone

Change the ring tone for phone calls.

Check your voice mail

Access voice mail by pressing and holding the 1 key.

Set up a speed dial for a contact

Assign speed dial numbers to contacts.

Add an extension to a phone number

Add an extension to a phone number using the Alt key and X.

Type a letter in a phone number field

Type a letter in a phone number field using the Alt key.

Insert a plus sign (+) when typing a phone number

Insert a plus sign for international numbers.

Turn on or turn off the speakerphone during a call

Toggle speakerphone on/off during a call.

Stop listening to a call with a wireless headset

Stop listening to a call with a wireless headset.

Change the active phone number

Change the active phone number displayed at the top of the screen.

Shortcuts: Typing with the physical keyboard

Insert a period (.)

Insert a period and capitalize the next letter.

Capitalize a letter

Press and hold a letter key to capitalize it.

Turn on CAPS lock

Activate CAPS lock using the Alt and Right keys.

Type a symbol

Type symbols using the Sym key.

Shortcuts: Media

Audio and video files

Pause, resume, or play next/previous audio or video files.

Pictures

Camera and video camera

Zoom in/out before taking pictures or videos, and take a picture.

Common troubleshooting

I can't make or receive calls

Troubleshooting steps for call connectivity issues.

I'm not receiving messages

I can't send messages

Troubleshooting steps for issues sending messages.

I forget my smartphone password

Information on password recovery and what happens if forgotten.

My smartphone isn't ringing or vibrating when I receive a call or message

The screen turns off

How to manage screen timeout and conserve battery power.

Email messages aren't reconciling over the wireless network

Troubleshooting steps for email synchronization issues.

Organizer data isn't synchronizing over the wireless network

I can't pair with a Bluetooth enabled device

Troubleshooting steps for Bluetooth pairing failures.

The media player screen closes

Manage media player screen behavior to optimize performance.

Tips: Doing things quickly

Switch to another app

Switch between running applications.

Open an app with a convenience key

Launch applications using convenience keys.

Use pop-up menus

Access common actions and options through pop-up menus.

Switch to the Favorites, Media, Downloads, and Frequent panels

Navigate between different content panels.

Add an app to the Favorites panel

Mark applications as favorites for quick access.

Change options for the home screen such as the wallpaper

Customize home screen options, including wallpaper.

Tips: Extending battery life

Close apps when you're finished with them

Close applications to save battery power.

Turn on battery saving mode

Conserve battery power by enabling battery saving mode.

Turn off network connections you aren't using

Turn off unused network connections to save battery.

Set your smartphone to turn on and turn off automatically

Configure automatic power on/off settings.

Close browser tabs you aren't using

Close unused browser tabs to save battery.

Turn off location-based services when you're not using them

Disable location services to conserve battery.

Delete the previous text from a reply message

Remove previous text from a reply message.

Tips: Finding apps

Look in a folder on your home screen

Locate apps within folders on the home screen.

Make all hidden apps visible on the home screen

Show all hidden application icons on the home screen.

Search for an app

Find applications by typing their name on the home screen.

Verify that an app is installed

Check application installation status via Application Management.

Tips: Freeing space for your music, pictures, videos, and files

Check how much storage is used by media files and documents

View storage usage by media files and documents.

Delete unneeded files

Remove unnecessary files from the device.

Reduce the size of pictures you take and videos you record

Adjust image size and video format to save storage space.

Store files on a media card instead of your smartphone

Save files to a media card to free up smartphone storage.

Tips: Freeing space to optimize your smartphone's performance

Close any apps you're not using

Close unused applications to improve performance.

Check how much free application storage you have

View available application storage space.

Identify and delete applications and themes you don't need

Remove unneeded applications and themes.

Delete languages you don't use

Remove unused languages to free up storage space.

Delete browsing history and clear the cache

Clear browser history and cache data.

Delete messages

Delete individual messages or messages prior to a date.

Reduce the amount of time that your smartphone stores email messages and calendar entries

Adjust storage duration for email messages and calendar entries.

Stop storing sent messages on your smartphone

Configure settings to stop storing sent messages.

Tips: Updating your software

Update your BlackBerry Device Software from your computer

Update software using BlackBerry Desktop Software via computer.

Update your BlackBerry Desktop Software

Instructions for updating BlackBerry Desktop Software.

Tips: Keeping your information safe

Set a smartphone password

Set a password to protect your smartphone from unauthorized access.

Encrypt contacts and files

Encrypt contacts and files for enhanced security.

Back up your smartphone data to your computer

Use BlackBerry Desktop Software to back up smartphone data to your computer.

Back up your smartphone data to a media card

Save smartphone data to a media card for backup.

Tips: Managing indicators

Remove the new item indicator

Open items with the new item indicator to remove it.

Remove the unopened message indicator

Open messages or mark them as read to remove the indicator.

Identify an indicator

Identify indicators by application icons or by consulting the Icon Guide.

Shortcuts: Phone

Change your ring tone

Change the ring tone for phone calls.

Check your voice mail

Access voice mail by pressing and holding the 1 key.

Set up a speed dial for a contact

Assign speed dial numbers to contacts.

Add an extension to a phone number

Add an extension to a phone number using the Alt key and X.

Type a letter in a phone number field

Type a letter in a phone number field using the Alt key.

Insert a plus sign (+) when typing a phone number

Insert a plus sign for international numbers.

Turn on or turn off the speakerphone during a call

Toggle speakerphone on/off during a call.

Stop listening to a call with a wireless headset

Stop listening to a call with a wireless headset.

Change the active phone number

Change the active phone number displayed at the top of the screen.

Shortcuts: Messages

In a message

Shortcuts for replying, forwarding, filing, and moving messages.

In your message inbox

Shortcuts for opening, composing, marking, flagging, and viewing messages.

Move around your message inbox

Shortcuts: Files and attachments

Shortcuts for searching and moving files and attachments.

In a spreadsheet

Shortcuts for navigating and viewing spreadsheet content.

Shortcuts: Typing with the physical keyboard

Insert a period (.)

Insert a period and capitalize the next letter.

Capitalize a letter

Press and hold a letter key to capitalize it.

Turn on CAPS lock

Activate CAPS lock using the Alt and Right keys.

Type a symbol

Type symbols using the Sym key.

Type the alternate character on a key

Type alternate characters using the Alt key.

Type an accented or special character

Type accented or special characters using the letter key and trackpad.

Shortcuts: Media

Audio and video files

Pause, resume, or play next/previous audio or video files.

Pictures

Camera and video camera

Zoom in/out before taking pictures or videos, and take a picture.

Shortcuts: Browser

Insert a period (.) in the address bar

Insert a period in the address bar.

Insert a slash mark (/) in the address bar

Insert a slash mark in the address bar.

Stop loading a webpage

Stop a webpage from loading.

Close the browser

Close the browser application.

On a webpage

Quickly switch between tabs

Navigate quickly between open browser tabs.

Zoom in to a webpage

Zoom in on webpage content.

Zoom out from a webpage

Zoom out from webpage content.

Go to the start page

Navigate to the browser's start page.

Return to the browser home page

Return to the configured browser home page.

Open the bookmark folder

Access the browser's bookmark folder.

Bookmark a webpage

Save a webpage to bookmarks for future access.

View a list of webpages that you have visited recently

View browsing history of recently visited webpages.

Refresh a webpage

Reload the current webpage.

Find text on a webpage

Search for specific text within a webpage.

Open the browser options

Access the browser's settings and options.

Move around a webpage

Move up a screen

Scroll up the webpage content.

Move down a screen

Scroll down the webpage content.

Move to the top of a webpage

Scroll to the top of the current webpage.

Move to the bottom of a webpage

Scroll to the bottom of the current webpage.

Shortcuts: Search

Search for an item on your BlackBerry smartphone

Search for help, contacts, files, memos, and more.

Search for text in a message

Search for text within messages.

Search for text in a file or an attachment

Search for text within files and attachments.

Search for text on a webpage

Search for text on webpages.

Search for text in a presentation

Search for text within presentations.

Shortcuts: Maps

Zoom in to a map

Zoom in on the map view.

Zoom out from a map

Zoom out from the map view.

Move to the next direction on a route

Navigate to the next step in route directions.

Move to the previous direction on a route

Navigate to the previous step in route directions.

Shortcuts: Calendar

Schedule an appointment

Create a new appointment or meeting.

Troubleshooting: Shortcuts

I can't use a shortcut

Troubleshooting steps for when shortcuts are not working.

Phone

How to: Phone

Overview of phone functions and icons.

Phone at a glance

Visual guide to phone features and controls.

Phone icons

Icons indicating call status: Missed, Placed, Received, Voice mail.

Phone basics

Find your phone number

View active and multiple phone numbers.

Make a call

Instructions for placing calls from unlocked or locked phone.

Answer or end a call

How to answer or end incoming calls.

Answer a second call

Change your ring tone, notifiers, reminders, or alerts

Customize tones and alerts for calls and messages.

Add or delete a custom sound profile

Create and manage custom sound profiles.

Add or delete a contact alert

Silence your smartphone

Silence alerts for calls and messages.

Flashing LED color descriptions

Change alarm notification options

Customize alarm tone, volume, snooze, and vibration.

Turn on or turn off event sounds

Manage sounds for events like power changes or connection changes.

Troubleshooting: Ring tones, sounds, and alerts

My smartphone is ringing or vibrating more times than expected

Explanation for unexpected ringing or vibration frequency.

My smartphone isn't ringing or vibrating when I receive a call or message

Troubleshooting steps for no ringing or vibration.

Browser

How to: Browser

Instructions for using the browser application.

Browser at a glance

Overview of browser features: type web address, pop-up menu, tab view, zoom.

Browser basics

Browsing the Internet

Steps to browse the internet and stop loading pages.

Zoom in to or out from a webpage

Adjust zoom level for webpages.

Open, close, or switch between tabs

Manage multiple webpages using tabs.

Turn on browser shortcuts

Enable keyboard shortcuts for browser navigation.

Search for text in a message, in a file, or on a webpage

View your browser history

Access and view the browser's history.

Add a shortcut to your home screen or Favorites panel

Create quick access to websites, contacts, applications, files, or media categories.

Move back, move forward, or refresh a webpage

Navigate and refresh webpages.

Return to the browser home page

Navigate to the configured browser home page.

Troubleshooting: Browser

I can't open a new tab

Troubleshooting steps for not being able to open new tabs.

I receive a prompt to switch networks when I stream a song or video

Manage prompts to switch networks during media streaming.

I cannot play a song or video on a web page

Troubleshooting steps for unsupported media formats.

No browser is available on my smartphone

Troubleshooting steps when the browser is unavailable.

Calendar

How to: Calendar

Instructions for using the Calendar application.

Synchronizing calendar

About synchronizing and reconciling calendar data.

About backing up and restoring smartphone data

Back up and restore smartphone data using Desktop Software or media card.

About synchronization conflicts

Synchronize organizer data over the wireless network

Synchronize organizer data wirelessly.

Manage data synchronization conflicts

Resolve conflicts during organizer data synchronization.

Calendar basics

Switch calendar views

Change between Day, Week, Month, and Agenda views.

Go to a specific date in the calendar

Navigate to a specific date or the current date.

Schedule a meeting or an appointment

Schedule meetings and appointments, invite participants.

Set an alarm in the calendar

Switch calendars

Manage multiple calendars associated with email accounts.

Meetings

Schedule meetings and appointments.

Respond to a meeting invitation

View your calendar when responding to a meeting

View calendar details while responding to meeting invitations.

Check availability of meeting participants

Check participant availability for meetings within your organization.

Change the list of participants for a meeting

Forward a meeting invitation

Forward meeting invitations to others.

Delegate a meeting invitation

Delegate meeting invitations to another person.

Send an email to a meeting organizer or to all meeting participants

Email meeting organizers or all participants.

Calendar options

Change how the calendar is displayed

Customize calendar display settings like initial view and day range.

Change options for reminders

Adjust reminder settings like snooze time and default reminder time.

Change options for multiple calendars

Customize settings for multiple calendars, including color and reminders.

Change the default calendar

Change how long your smartphone stores calendar entries

Set how long calendar entries are stored.

Show tasks in the calendar

Display tasks within the calendar view.

Conference call meetings

About conference calls

Information on creating and joining conference calls.

Create a conference call meeting from your smartphone

Create a conference call meeting from your computer

Create conference calls via computer for smartphone recognition.

Enter a conference call meeting

Join conference calls via notification or calendar.

Save your conference call information

Calendar shortcuts

Keyboard shortcuts for calendar navigation and actions.

Schedule an appointment

Create a new appointment or meeting.

Change to Agenda view

Switch to Agenda view for appointments.

Change to Day view

Switch to Day view for appointments.

Change to Week view

Switch to Week view for appointments.

Change to Month view

Switch to Month view for appointments.

Move to the current date

Jump to the current date in the calendar.

Move to a specific date

Jump to a specific date in the calendar.

Troubleshooting: Calendar

I can't schedule appointments that span multiple days

Troubleshooting for scheduling multi-day appointments.

I can't set some fields when scheduling appointments

Troubleshooting for issues setting appointment fields.

Some characters in calendar entries don't appear correctly after synchronization

Troubleshooting for character display issues after sync.

I can't enter a conference call with the Join Now option

Troubleshooting for issues using the Join Now option for conference calls.

Contacts

How to: Contacts

Instructions for managing contacts.

Contact basics

Basics of adding and managing contacts.

Add a contact

Add contacts via the Contacts app or from messages/webpages.

Add a contact to your SIM card

Add contact details to the SIM card.

Copy contacts to and from SIM card

Transfer contacts between SIM card and phone.

Create a custom contact field

Add a pause or a wait to a phone number

Add pauses or waits to phone numbers for extensions or passwords.

Change or delete a contact

Edit or remove existing contact information.

Change or delete a SIM card contact

Search for a contact

Search contacts in the list or organization's contact list.

Attach a contact card to a message

About categories

Create and use categories to organize contacts, tasks, and memos.

About categories

Categorize a contact, task, or memo

Assign categories to contacts, tasks, or memos.

Create a category for contacts, tasks, or memos

Create new categories for organizing items.

Synchronizing contacts

About synchronization and reconciliation

Understand data sync and email reconciliation features.

Personal distribution lists

Create a personal distribution list

Create lists for sending email, PIN, or text messages.

Change or delete a personal distribution list

Modify or remove personal distribution lists.

Multiple contact lists

About multiple contact lists

Manage contacts from multiple email accounts.

View a different contact list

Switch between different contact lists.

Change the default contact list

Set the default contact list for syncing.

Contact list options

Manage contact list options, including delete prompts.

Change the display options for contacts

View the number of contacts stored on your smartphone

Check the total number of contacts stored.

Sort contacts or tasks

Sort contacts and tasks by different criteria.

Change how contact names appear in Remote Lookup results

Customize contact name display in search results.

Store SIM card contacts on your wireless service provider's contact backup server

Troubleshooting: Contacts

Contact list field data isn't appearing on my computer

Troubleshooting for missing contact data on computer.

Clock

How to: Clock

Instructions for using clock functions.

Set the date and time

Set date and time automatically or manually.

Display a second time zone on the clock

Show two time zones on the clock display.

Change the clock face

Change what appears on the screen when your smartphone is charging

Customize the screen display during charging.

Turn on the alarm

Set alarms for specific times or days.

Silence the alarm

Change alarm notification options

Customize alarm tone, volume, snooze, and vibration.

Set options for bedside clock mode

Configure sounds and notifications for bedside clock mode.

Turn on bedside clock mode

Enable bedside clock mode for uninterrupted viewing.

Troubleshooting: Clock

The time on my smartphone isn't correct

Troubleshooting steps for incorrect time display.

Tasks and memos

Create a task or memo

Create tasks in Calendar, Tasks, or MemoPad applications.

Send a task or memo

Forward tasks or memos via message type.

Change or delete a task or memo

Edit or remove tasks and memos.

Change the status of a task

Hide completed tasks

Hide completed tasks from view.

Show tasks in the calendar

Display tasks within the calendar.

Synchronizing tasks and memos

About synchronization and reconciliation

Understand data sync and email reconciliation features.

Synchronize organizer data over the wireless network

Synchronize organizer data wirelessly.

About backing up and restoring smartphone data

About synchronization conflicts

Understand conflicts during organizer data synchronization.

Manage data synchronization conflicts

Resolve conflicts during organizer data synchronization.

Typing

How to: Typing

Instructions for typing on the smartphone.

Typing icons

Icons for typing modes: CAP lock, NUM lock, Alt mode, Multi-tap, Current input language.

Typing basics

Basics of copy, paste, symbol typing, and accents.

Highlight, cut, copy, or paste text

Type a symbol

Type symbols using the Sym key.

Type a special character or letter with an accent

Type accented or special characters.

Clear text from a field

Clear text entered into a field.

Typing input methods

Information on predictive input and other typing methods.

Change options for typing input methods

Change your typing style

Select typing style: Direct or Predictive.

Set the trackpad sensitivity

Set the cursor speed

Adjust the keyboard key rate for cursor speed.

Custom dictionary

Add, change, or delete words in the custom dictionary.

Stop adding items automatically to the custom dictionary

Word substitution

Use preloaded or custom entries to replace typed text automatically.

Spelling checker

Change options for checking spelling

Customize spelling checker settings, including word length and auto-check.

Check spelling

Check spelling in messages, calendar entries, tasks, or memos.

Troubleshooting: Typing

I can't check spelling

Troubleshooting steps for spelling check issues.

I have no Advanced Style Options

Information on when Advanced Style Options are unavailable.

Keyboard

How to: Keyboard

Instructions for keyboard settings and features.

Assign an application to a convenience key

Assign applications to convenience keys.

Change the default currency symbol

Set the default currency symbol for the keyboard.

Set the cursor speed

Adjust the key rate for cursor speed.

Turn on key tones

Turn on or turn off trackpad sounds

Enable or disable trackpad sounds.

Set the trackpad sensitivity

Adjust trackpad responsiveness to touch.

Troubleshooting: Keyboard

No application opens when I press a Convenience key

Troubleshooting steps for convenience key issues.

Language

How to: Language

Instructions for managing languages.

About typing input languages

Set typing input language independently of display language.

Add a language to your smartphone

Add typing input or display languages using BlackBerry Desktop Software.

Delete a language from your smartphone

Remove unused languages to free up storage space.

Change an input or display language

Use a shortcut for switching typing input languages

Switch typing languages using keyboard shortcuts.

Change which languages appear when you switch input languages

Manage the list of languages available for switching.

Troubleshooting: Language

Some characters don't appear correctly on my smartphone

Troubleshooting for character display issues.

I can't find a display language on my smartphone

Troubleshooting for missing display languages.

Screen display

How to: Screen display

Instructions for screen display settings.

Use a picture as your smartphone wallpaper

Set a picture as the smartphone wallpaper.

Set options for backlighting

Adjust screen brightness and timeout settings.

Change the display font

Customize the font used for display.

Organizing applications on the Home screen

Show, hide, or find an application icon

Manage visibility of application icons on the home screen and folders.

Move an application icon

Change where apps that you download appear

Set the default folder for downloaded applications.

Add, rename, or delete a folder on the home screen

Manage folders on the home screen.

Add a message that appears when your smartphone is locked

Display a custom message on the lock screen.

Turn on flashing LED notification for wireless coverage

Themes

Change the visual theme of the smartphone.

Troubleshooting: Screen display

My display changed

Troubleshooting steps when display settings change unexpectedly.

No application opens when I press a Convenience key

Troubleshooting steps for convenience key issues.

The screen turns off

Manage screen timeout and conserve battery power.

GPS technology

How to: GPS technology

Instructions for using GPS technology.

Turn off location aiding or location data

Disable location aiding and data to save charges.

Turn on GPS technology

Activate GPS technology on the smartphone.

Set the GPS receiver that you use to track your movement

Prevent others from tracking your location

Control location tracking by administrators.

Get your GPS location

View current GPS location coordinates.

Troubleshooting: GPS technology

I can't use GPS technology

Troubleshooting steps for GPS technology issues.

Maps

How to: Maps

Instructions for using the Maps application.

Map basics

Overview of map features and navigation.

Get directions

Get directions using current, favorite, or manual locations.

Clear a map

Remove route information from the map display.

View an address on a map using a link

Send a location

Send current or list locations via message.

Copy a location

Copy map locations to the clipboard.

Zoom in to or out from a map

Adjust map zoom level.

Pan a map

Map favorites

Manage map favorites.

Add a location to your list of favorites

Save locations to favorites.

View your favorite locations on a map

Display favorite locations on the map.

Change the information for a location in your list of favorites

Delete a location from your list of favorites

Remove locations from the favorites list.

Promotions and coupons

Find nearby promotions and offers.

Personalize: Maps

Change the units of measure for maps

Set map units to metric or imperial.

Change the font settings for maps

Change the display language for maps

Set map text language to English or International.

Keep backlighting on when you track your movement

Configure backlighting behavior during movement tracking.

Set the GPS receiver that you use to track your movement

Troubleshooting: Maps

Troubleshooting steps for map-related issues.

I can't use GPS technology

Troubleshooting steps for GPS technology issues.

Applications

How to: Applications

Instructions for managing applications.

About multitasking

Manage multiple running applications.

Close an app so that it is not running in the background

Require your smartphone password before adding an app

Set password requirement for installing new applications.

View properties for an application

View details about installed applications.

Delete an application

View the size of an application database

Check the size of application databases.

Troubleshooting: Applications

Troubleshooting steps for application issues.

I can't add, update, or return to the previous version of an app

Troubleshooting for app installation or update problems.

I deleted an app that I want back

Steps to restore deleted downloaded applications.

Error messages: BlackBerry Device Software

Error message and cause

List of error messages and their potential causes.

Reload the BlackBerry Device Software using the BlackBerry Desktop Software

About updating the BlackBerry Device Software

Reasons and process for updating BlackBerry Device Software.

Update the BlackBerry Device Software

Steps to update software over the network or via computer.

Downgrade or return to the previous version of the BlackBerry Device Software over the wireless network

Find your smartphone model number and version of the BlackBerry Device Software

Locate smartphone model and software version information.

Troubleshooting: BlackBerry Device Software

I can't update the BlackBerry Device Software over the wireless network

Troubleshooting steps for wireless software update issues.

My smartphone doesn't have enough available storage space to update the BlackBerry Device Software

Troubleshooting steps for storage space issues during software updates.

My smartphone responds slowly or freezes

Close unused applications

Close applications to improve performance.

Free some of your application storage

Delete unused applications or data to free up storage.

Update your BlackBerry Device Software

Update the device software to resolve performance issues.

Remove and re-insert the battery

Perform a battery reset for troubleshooting.

Manage Connections

Mobile network

How to manage mobile network connections.

Manage Connections at a glance

Overview of connection management interface.

Check which wireless networks your smartphone connects to

View available wireless network information.

Turn on, turn off, or check the status of a network connection

Turn on or turn off airplane mode

Enable or disable airplane mode to turn off all network connections.

Roaming

Information about roaming and international roaming.

Switch wireless networks manually

Turn on or turn off data service or set roaming options

Manage data service and roaming settings.

Preferred wireless network list

About the preferred wireless network list

Control the order of wireless networks used for connection.

Add a wireless network to the preferred wireless network list

Add networks to the preferred list manually or from available networks.

Change the connection speed for the wireless network

Turn on flashing LED notification for wireless coverage

Set LED indicator for wireless connection status.

Wireless coverage indicators

3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWK

Indicators for mobile network connection and features.

Troubleshooting: Mobile network

I can't connect to the mobile network

Troubleshooting steps for mobile network connectivity issues.

Error messages

Information on error messages like 'Data service unavailable'.

Wi-Fi technology

Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported.

Wi-Fi feature availability depends on the smartphone model.

How to: Wi-Fi technology

Instructions for using Wi-Fi technology.

Check which wireless networks your smartphone connects to

View available wireless network information.

Connect to a Wi-Fi network

About connecting to a Wi-Fi network

Benefits of using Wi-Fi, including cost savings and speed.

Connect to a Wi-Fi network

Steps to connect to Wi-Fi networks, including open and authenticated networks.

Connect to a Wi-Fi network using Wi-Fi Protected Setup

Connect to Wi-Fi networks using WPS button or PIN method.

Connect to a Wi-Fi network manually

Manually connect to a Wi-Fi network by entering SSID and security type.

Saved Wi-Fi networks

Change, move, or delete a saved Wi-Fi network

Manage saved Wi-Fi network settings.

Prevent your smartphone from connecting to a saved Wi-Fi network

Disable automatic connection to saved Wi-Fi networks.

Turn on or turn off the prompt that appears for hotspots

Control prompts for nearby Wi-Fi hotspots.

Options for saved Wi-Fi networks

Common options

Details on common Wi-Fi network options like Name, SSID, Security Type, Band type, etc.

WEP options

WPA/WPA2 Personal options

Options for WPA/WPA2 Personal security type.

WPA/WPA2 Enterprise options

Options for WPA/WPA2 Enterprise security type.

Install a root certificate on your smartphone

Wi-Fi calling

Information about making and receiving calls over Wi-Fi.

Change your Wi-Fi calling preferences

Adjust preferences for Wi-Fi calling.

Wi-Fi diagnostic reports

Submit diagnostic reports for Wi-Fi network issues.

Set options for Wi-Fi diagnostic reports

Connection permissions for third-party applications

Control permissions for third-party apps regarding USB, Bluetooth, Phone, Location, etc.

About using Wi-Fi with VPN and software tokens

Wireless coverage indicators

Indicators showing wireless signal strength and connection status.

Troubleshooting: Wi-Fi technology

I can't connect to a Wi-Fi network

Troubleshooting steps for Wi-Fi connection problems.

Mobile Hotspot mode

Depending on your wireless service provider, this feature might not be available.

Mobile Hotspot availability depends on service provider.

How to: Mobile Hotspot mode

Instructions for using the Mobile Hotspot mode.

Mobile Hotspot mode basics

Overview of Wi-Fi and Mobile Hotspot modes.

About Mobile Hotspot mode

Explanation of how Mobile Hotspot mode works.

Turn on or turn off Mobile Hotspot mode

Steps to enable or disable Mobile Hotspot mode.

Connect to the mobile network manually while using Mobile Hotspot mode

Stop connected devices from exchanging data

Prevent connected devices from exchanging data.

Mobile Hotspot mode options

Manage Mobile Hotspot settings.

View information about your mobile hotspot

Check hotspot duration, connected devices, and data usage.

Change your mobile hotspot name

Change the amount of time before Mobile Hotspot mode turns off

Adjust the auto-shutoff timer for Mobile Hotspot mode.

Prevent additional devices from connecting to your mobile hotspot

Restrict the number of devices that can connect to the hotspot.

View information about a connected device

View details of connected devices like name, MAC, and IP address.

About using Bluetooth technology in Mobile Hotspot mode

Connect to devices using Bluetooth in Mobile Hotspot mode.

Submit a Mobile Hotspot diagnostic report

Troubleshooting: Mobile Hotspot mode

Troubleshooting steps for Mobile Hotspot mode issues.

I can't use my smartphone as a mobile hotspot

Troubleshooting steps for not being able to use smartphone as hotspot.

I can't connect multiple devices to my mobile hotspot

Troubleshooting for connecting multiple devices to hotspot.

Bluetooth technology

How to: Bluetooth technology

Instructions for using Bluetooth technology.

About Bluetooth

Explanation of Bluetooth technology and pairing devices.

Turn on or turn off Bluetooth technology

Enable or disable Bluetooth technology on the smartphone.

Pair with a Bluetooth enabled device

Steps to pair the smartphone with a Bluetooth device.

Connect to or disconnect from a paired Bluetooth enabled device

Turn on or turn off Bluetooth technology

Enable or disable Bluetooth technology on the smartphone.

I can't pair with a Bluetooth enabled device

Troubleshooting steps for Bluetooth pairing failures.

Switch to a paired Bluetooth enabled device during a call

Share contacts with a paired Bluetooth enabled car kit

Share contacts with a Bluetooth enabled car kit.

Send a file

Send files using Bluetooth technology.

Send contact cards using Bluetooth technology

Rename or delete a paired Bluetooth enabled device

Rename or delete paired Bluetooth devices.

Make your smartphone discoverable

Set smartphone to be discoverable by other Bluetooth devices.

Bluetooth technology options

Bluetooth profiles

Description of Bluetooth profiles like A2DP, HFP, HSP, DUN, etc.

Turn off a Bluetooth profile

Prevent your smartphone from making contacts available to other Bluetooth enabled devices

Restrict outgoing calls

Set restrictions on outgoing calls.

Change the pairing name for your BlackBerry smartphone

Set a custom pairing name for the smartphone.

Turn off or turn on the Bluetooth connection notification

Manage Bluetooth connection notifications.

Turn off the prompt that appears when connecting or pairing

Set the message types that your Bluetooth enabled car kit notifies you of

Configure message notifications from Bluetooth car kits.

Encrypt data that you send or receive using Bluetooth technology

Encrypt data sent or received via Bluetooth.

Turn off automatic reconnection to Bluetooth enabled devices

Disable automatic reconnection to previously used Bluetooth devices.

Troubleshooting: Bluetooth technology

I can't pair with a Bluetooth enabled device

Troubleshooting steps for Bluetooth pairing failures.

My list of paired Bluetooth devices doesn't appear

Troubleshooting steps for missing paired Bluetooth devices.

NFC technology

How to: NFC technology

Instructions for using NFC technology.

About NFC technology

Explanation of NFC technology for wireless information exchange.

Turn on or turn off NFC technology

Enable or disable NFC technology.

BlackBerry Tag

Pair with a Bluetooth enabled device using BlackBerry Tag

Pair Bluetooth devices using BlackBerry Tag.

Send a file using BlackBerry Tag

Send files between NFC-enabled devices using BlackBerry Tag.

Send contact cards using BlackBerry Tag

Exchange contact cards using NFC technology.

Send a webpage using BlackBerry Tag

Send webpages open in the browser using BlackBerry Tag.

Smart tags

About smart tags

Information about smart tags and their content.

View, save, or delete a smart tag

Manage saved smart tags.

Create a smart tag

Create smart tags for webpages, phone numbers, emails, or text messages.

Copy smart tag data from your smartphone to a writable smart tag

Copy Bluetooth pairing information to a writeable smart tag

Copy Bluetooth pairing data to a smart tag for faster pairing.

View your list of favorite smart tags

View and manage favorite smart tags.

NFC technology options

Allow NFC payment transactions when your smartphone is turned off, locked, or the backlight is off

Enable NFC payments when phone is off, locked, or backlight is off.

Turn off the prompt that appears when you send or receive a file using BlackBerry Tag

Disable prompts for sending/receiving files via BlackBerry Tag.

Troubleshooting: NFC technology

NFC doesn't appear on the Manage Connections screen

Troubleshooting steps when NFC is missing from Manage Connections.

My smartphone doesn't respond to NFC technology

Troubleshooting steps for NFC response issues.

I can't send or receive files

Troubleshooting steps for file sending/receiving issues.

Media server

How to: Media server

Instructions for using the media server feature.

About the media server

Explanation of sharing media files wirelessly with supported devices.

Share media files using the media server

Steps to share media files over Wi-Fi.

Manage the devices connected to the media server

Control which devices can connect to the media server.

Select the types of media files that you share using the media server

Change the display name of the media server

Set a display name for the media server on Wi-Fi networks.

Smart accessories

About the Smart Accessories application

Change smartphone behavior based on connected docks, chargers, or pods.

Set up a new dock

Configure dock profiles for specific connection behaviors.

Change a dock profile

Delete a saved dock profile

Remove saved dock profiles.

Power and battery

How to: Power and battery

Instructions for managing power and battery.

Inserting the SIM card, media card, and battery

Install SIM, media card, and battery.

Set your smartphone to turn on and turn off automatically

Turn off your smartphone

Steps to manually turn off the smartphone.

Reset your smartphone

Procedure to reset the smartphone by removing and reinserting the battery.

Check the battery power level

View the current battery power level.

About battery saving mode

Turn on or turn off battery saving mode

Enable or disable battery saving mode to conserve power.

Turn on or turn off Application Resource Monitor

Monitor and manage applications that consume system resources.

Troubleshooting: Power and battery

My battery life is shorter than I expected

Tips to improve battery life based on factors like signal strength and network type.

Storage space and media cards

How to: Storage space and media cards

Instructions for managing storage and media cards.

About media cards

Information about using microSD media cards.

Supported media cards

Details on supported media card sizes and types.

Inserting the SIM card, media card, and battery

Instructions for installing SIM, media card, and battery.

Turn on or turn off media card support

Turn on or turn off USB mass storage mode

Enable or disable USB mass storage mode for computer access.

Back up smartphone data to your media card

Save smartphone data to a media card.

Restore smartphone data from your media card

Repair files stored on your media card or on your smartphone

Use the repair feature to fix file errors.

Format your media card or built-in media storage

About compression

How compression reduces data size.

About file encryption

Protect files using encryption keys or passwords.

Change the amount of storage space available for media files

Troubleshooting: Storage space and media cards

Troubleshooting steps for storage and media card issues.

My smartphone doesn't recognize my media card

Troubleshooting steps for media card recognition issues.

The application storage on my smartphone is low

Verify that you have cleared the browser cache.

Clear browser cache to free up storage.

Search

How to: Search

Instructions for using the search functionality.

Search for an item

Search for help, contacts, files, memos, pictures, videos, and internet content.

Search for an item using voice enabled search

Use voice commands to search for items.

Change search options

Change the language for voice enabled search

Set the language for voice commands and prompts.

Search for messages

Search for messages by subject, sender, or advanced criteria.

Message search criteria

Search Messages

Specify search scope: smartphone or computer email.

Name

Specify contacts or email addresses to search for.

Appears in

Change the address field for name or email search.

Subject

Specify words to search in message subjects.

Message

Specify words to search in message bodies.

Include Encrypted Messages

Specify whether to search encrypted, plain text, or signed messages.

Service

Select email account for message search.

Folder

Specify the folder to search messages in.

Show

Change the status of messages to search for.

Type

Change the type of messages to search for.

Do more with your message search results

View, change, or delete a saved search

Manage saved message searches.

Troubleshooting: Search

I don't get any voice enabled search results

Troubleshooting steps for voice search results.

Security

How to: Security

Instructions for managing smartphone security settings.

Security basics

Overview of password protection types.

About the smartphone password

Information about smartphone password protection.

Smartphone password

Create, set, and manage smartphone passwords.

BlackBerry ID

Access BlackBerry products and services with a single ID.

Password Keeper

Securely store and manage passwords.

Set or change your smartphone password

Lock or unlock your smartphone

Lock keyboard or smartphone with a password.

Set a limit for smartphone password attempts

Configure the number of allowed password attempts.

Delete smartphone data, third-party applications, or media card files

Parental Controls

Set up Parental Controls to manage smartphone features.

About Parental Controls

Explanation of Parental Controls features.

Turn on Parental Controls

Enable Parental Controls and set a PIN.

Change Parental Controls

Turn off Parental Controls

Disable Parental Controls.

Password Keeper

About the Password Keeper

Securely store and manage passwords.

Change the Password Keeper password

Change the Password Keeper password.

Set a limit for password attempts in the Password Keeper

Configure password attempt limits for Password Keeper.

Copy a password

Prevent password copying

Disable copying passwords to the clipboard.

Hide or show passwords in the Password Keeper

Control the visibility of passwords in the Password Keeper.

Generate a random password

Create random passwords with specified criteria.

Encryption

About encrypting data and files on your smartphone

Understand how encryption protects smartphone data and files.

Turn on encryption

Enable encryption for data and files on smartphone and media card.

Set encryption strength

Use a certificate to encrypt the encryption keys on your smartphone

Use certificates for encrypting encryption keys.

Generate an encryption key

Create encryption keys for security purposes.

SIM card

Protect your SIM card with a PIN code

Set a PIN code to protect the SIM card.

Change a SIM card PIN code

Modify the SIM card PIN code.

Memory cleaning

Delete sensitive data from temporary memory.

Turn on memory cleaning

Create a shortcut for the memory cleaning application

Add a shortcut for the Memory Cleaner application.

Certificates and PGP keys

About certificates and certificate enrollment

Understand certificates and enrollment process.

About PGP keys

Understand PGP keys for sending and receiving PGP messages.

About the trust status of certificates and PGP keys

View and change trust status of certificates and PGP keys.

Download a certificate or PGP key from an LDAP-enabled server or DSML-enabled server

Download a certificate from a certification authority

Enroll to download certificates from a certification authority.

Download a personal PGP key from the PGP Universal Server

Download personal PGP keys from the PGP Universal Server.

Import a certificate or PGP key that is saved on your smartphone

Import certificates or PGP keys from smartphone storage.

Send or delete a certificate or PGP key

View details for a certificate or PGP key

View details of certificates and PGP keys.

View one type of certificate or PGP key

View specific types of certificates or PGP keys.

Certificate and PGP key statuses

Status indicators for certificates, PGPkeys, and certification authority profiles

Indicators for certificates and PGP keys trust status.

Change connection information for a certificate server

Connection options for OCSP and CRL servers

Options for OCSP and CRL servers.

Connection options for LDAP-enabled servers

Options for LDAP-enabled servers.

Send connection information for a certificate server

Send connection details for a certificate server.

Key store

About the key store

Information about items stored in the key store.

Change the key store password

Change the password for the key store.

Synchronize the key store password with the smartphone password

Match key store password with smartphone password.

Change when your smartphone deletes the key store password

Add contacts automatically when you add certificates or PGP keys to the key store

Automatically add contacts from certificates/PGP keys.

Turn off automatic backup and restore of key store data

Disable automatic backup/restore of key store data.

Change the refresh rate for certificate revocation lists

Reject certificate revocation lists from unverified CRL servers

Reject revocation lists from unverified CRL servers.

Smart cards

Information about using smart cards with the smartphone.

About using a smart card with your smartphone

Understand how smart cards store certificates and private keys.

Turn on two-factor authentication

Import a certificate from a smart card

Import certificates from a smart card.

About smart password entry

Turn off smart password entry

Disable smart password entry to reduce guessing risk.

Turn off notification for smart card connections

Disable LED notifications for smart card connections.

Prerequisites: Using authentication certificates

Requirements for using authentication certificates.

Use a certificate to authenticate your smart card

Check the status of your authentication certificate automatically

Automatically check authentication certificate status.

Store the passphrase for your smart card on your smartphone

Store smart card passphrase for convenience.

VPN settings

About VPN profiles

Information about VPN profiles for network access.

About software tokens

Requirements for using software tokens for VPN login.

View IT policy rules that are set for your smartphone

Check IT policy rules set by administrator.

Verify security software manually

Manually verify security software implementation.

Third-party application control

About permissions and trust status for third-party applications

Control how third-party apps interact with smartphone.

Set permissions for a third-party application

Set permissions for specific or all third-party applications.

Reset connection permissions for third-party applications

Reset firewall prompts for third-party application connections.

About direct Internet connections for third-party applications

Set up a direct Internet connection for a third-party application

Configure direct TCP/HTTP connection for applications.

Turn on safe mode

Start smartphone in safe mode to troubleshoot applications.

Turn off a prompt for a third-party application connection

Disable prompts for third-party application connections.

Troubleshooting: Security

I forget my smartphone password

Steps to reset password if forgotten, potentially deleting data.

My smartphone prompts me to make an emergency call when I type a password

I can't unlock my smartphone using my smart card

Troubleshooting steps for smart card unlock issues.

I can't download a certificate or PGP key from an LDAP-enabled server

Troubleshooting steps for certificate/PGP key download failures.

I forgot the PIN for Parental Controls

Related information

Links to related Parental Controls settings.

Service books and diagnostic reports

Run, view, send, or delete a diagnostic report

Manage diagnostic reports for troubleshooting.

Accept, delete, or restore a service book

Manage service books for additional services or applications.

Set a default recipient for diagnostic reports

Find your smartphone model number and version of the BlackBerry Device Software

Locate smartphone model and software version information.

I can't run or submit a diagnostic report

Troubleshooting steps for diagnostic report submission issues.

Synchronization

How to: Synchronization

Instructions for synchronizing data.

About synchronization and reconciliation

Understand data sync and email reconciliation features.

Reconcile email over the wireless network manually

Manually reconcile email messages.

Turn on or turn off wireless email reconciliation

Enable or disable wireless email reconciliation.

Delete email on your smartphone and in your email application on your computer

Manage email reconciliation conflicts

Resolve conflicts when email changes differ between devices.

Synchronize organizer data over the wireless network

Synchronize organizer data wirelessly.

Empty the deleted items folder on your computer from your smartphone

About backing up and restoring smartphone data

Back up and restore smartphone data using Desktop Software or media card.

Troubleshooting: Synchronization

Email messages aren't reconciling over the wireless network

Troubleshooting steps for email synchronization issues.

Organizer data isn't synchronizing over the wireless network

Troubleshooting steps for organizer data sync issues.

Contact list field data isn't appearing on my computer

Troubleshooting for missing contact data on computer.

Accessibility options

How to: Accessibility

Instructions for accessibility features.

Screen accessibility options

Options for closed captions, display font, and contrast.

Display closed captions in videos

Turn on closed captions for video playback.

Change the display font

Customize the font used for display.

BlackBerry Screen Reader

About the BlackBerry Screen Reader

Provides audible output for visual information.

Turn on or turn off the BlackBerry Screen Reader

Enable or disable the BlackBerry Screen Reader application.

Change the settings for the BlackBerry Screen Reader

Customize Screen Reader settings like volume, speed, and pitch.

Speech settings

Adjust voice volume, speech rate, pitch, and silent on calls.

Adjusting the display of home screen icons

Set the number of icons that appear on the home screen

Change the number of columns for home screen icons.

Set the trackpad sensitivity

Adjust trackpad responsiveness to touch.

Turn on or turn off Key Describer mode

Learn keyboard layout with Key Describer mode.

Shortcuts: BlackBerry Screen Reader

Key references for BlackBerry Screen Reader shortcuts.

Control the information read back

Read your current screen

Read the content of the current screen.

Read the current date and time

Read the current date and time.

Read the number of missed calls and unread messages

Read counts of missed calls and unread messages.

Change the amount of punctuation symbols read back

Adjust punctuation read back settings.

Read status information, such as the battery level and signal level, and network coverage

Read status information like battery, signal, and network coverage.

Change the keyboard echo settings

Configure keyboard echo settings.

Read the contents of any of the following:

Read contents of emails, browser pages, and text messages.

Change the speech options

Change the pitch elevations of the BlackBerry Screen Reader voice

Adjust the pitch of the Screen Reader voice.

Change the rate of speech

Adjust the speech rate of the Screen Reader.

Change the verbosity settings

Adjust the amount of information read back.

Change the application options

Go to the BlackBerry Screen Reader configuration screen

Access Screen Reader configuration settings.

Tips: BlackBerry Screen Reader

Quick tips for initial setup of BlackBerry Screen Reader.

Set the right convenience key for BlackBerry Screen Reader

Assign Screen Reader function to the right convenience key.

Restore the default settings

Restore BlackBerry Screen Reader to default settings.

Audio and phone accessibility options

Turn on or turn off event sounds

Manage sounds for events like power changes or connection changes.

Change how you answer calls with a headset

Set smartphone to answer calls automatically with a headset.

Add or delete a contact alert

Hearing aid mode

Adjusts smartphone's magnetic signal for hearing aids.

About hearing aid mode

Explanation of hearing aid mode functionality.

Turn on hearing aid mode

Enable hearing aid mode.

TTY support

About TTY support

Use TTY devices for calls, converting received calls to text.

Turn on or turn off TTY support

Enable or disable TTY support.

Voice dialing

Perform actions using voice commands.

Available voice commands

Related information

Links to related voice command information.

Typing accessibility options

Change or delete a Word Substitution entry

Manage Word Substitution entries.

Change your typing style

Select typing style: Direct or Predictive.

Calculator

Use the calculator

Access and use the calculator application.

Convert a measurement

Convert measurements between metric and imperial units.

Glossary

certificate

Digital document binding identity and public key.

certification authority

Organization verifying identity and issuing certificates.

CRL server

Server checking certificate revocation status.

DSML-enabled server

Server for searching and downloading certificates.

IT policy

Rules controlling security features and behavior.

LDAP-enabled server

Server for searching and downloading certificates and PGP keys.

mass storage mode

Transfer files between media card and computer.

personal certificate

Certificate assigned to a user by a certification authority.

personal PGP key

PGP public key and PGP private key.

PIN

Unique personal identification number for BlackBerry smartphone.

private key

Key used to sign messages and decrypt received messages.

public key

Key used to encrypt messages and verify signatures.

root certificate

Self-signed certificate belonging to a certification authority.

tap

User interaction: quick touch on screen or between NFC devices.

touch

User interaction with touch screen combined with other actions.

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