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Blackberry Curve 9220 User Manual

Blackberry Curve 9220
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BlackBerry Curve 9220 Smartphone
Version: 7.1
User Guide

Table of Contents

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Blackberry Curve 9220 Specifications

General IconGeneral
BrandBlackberry
ModelCurve 9220
CategoryCell Phone
LanguageEnglish

Summary

Getting started: Your smartphone

Your BlackBerry smartphone at a glance

Overview of the BlackBerry smartphone hardware and key components.

New in BlackBerry 7.1

Highlights new features and enhancements in BlackBerry OS 7.1.

Important keys

Keys on the front of your BlackBerry smartphone

Details about the function of the front-facing keys on the smartphone.

Keys on the top of your smartphone

Details about the function of the top-facing keys on the smartphone.

Keys on the right side of your smartphone

Details about the function of the right-side keys on the smartphone.

Keys on the left side of your smartphone

Details about the function of the left-side keys on the smartphone.

Icons

Application icons

Overview of common application icons and how to access them.

Setup

Guide to the Setup application for device configuration.

Power and lock

Information on managing power settings and device locking.

Messages

Icons related to the Messages application and message types.

Your Home screen

Home screen at a glance

Overview of the elements visible on the Home screen.

Use a picture as your smartphone wallpaper

Instructions on setting a custom wallpaper for the Home screen.

Add a shortcut to your home screen or Favorites panel

Steps to create shortcuts for quick access to applications or items.

Feature availability

Smartphone model

How the smartphone model affects feature availability.

Wireless service plan and wireless service provider

Dependence of features on the wireless service plan and provider.

BlackBerry Internet Service and BlackBerry Enterprise Server

Impact of BIS and BES on feature availability and setup.

Wireless network

How the wireless network type affects feature availability.

Popular topics

Find more information

Resources for obtaining additional help and information about the smartphone.

Set up an email address

Step-by-step guide to configuring email accounts on the smartphone.

Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive

Change your ring tone, notifiers, reminders, or alerts

Tips: Finding apps

Tips: Updating your software

Tips: Extending battery life

Shortcuts: Phone

Shortcuts: Media

Audio and video files

Shortcuts for controlling audio and video playback.

Pictures

Shortcuts for image manipulation like zooming and panning.

Camera and video camera

Shortcuts for camera functions like taking pictures and zooming.

Common troubleshooting

I can't make or receive calls

Troubleshooting steps for issues with making or receiving phone calls.

I'm not receiving messages

Troubleshooting steps for problems with message delivery.

Email messages aren't reconciling over the wireless network

Tips and shortcuts

Tips: Doing things quickly

Shortcuts and tips for efficient smartphone operation.

Tips: Finding apps

Tips: Keeping your information safe

Shortcuts: Phone

Shortcuts: Messages

In a message

Keyboard shortcuts for actions within a message.

In your message inbox

Shortcuts for navigating and managing the message inbox.

Shortcuts: Files and attachments

In a spreadsheet

Shortcuts for spreadsheet operations.

In a presentation

Shortcuts for presentation viewing and navigation.

Shortcuts: Browser

On a webpage

Shortcuts for interacting with web pages.

Move around a webpage

Navigation shortcuts for moving within a webpage.

Troubleshooting: Search

I don't get any voice enabled search results

Troubleshooting steps for issues with voice-enabled search.

Phone

How to: Phone

Guide to making and receiving calls and managing phone functions.

Phone icons

Explanation of icons used in the Phone application.

Emergency calls

Make an emergency call

Instructions on how to initiate an emergency call.

Volume

How to adjust the smartphone's volume settings.

Call waiting, call forwarding, and call blocking

Turn on or turn off call waiting

Steps to enable or disable call waiting service.

About call forwarding

Information on how call forwarding works and its limitations.

Forward or stop forwarding calls

Instructions on managing call forwarding settings.

Phone options

Turn on or turn off dialing from the lock screen

How to enable or disable dialing directly from the lock screen.

Sort phone numbers or contacts on the phone screen

Methods for sorting contacts and phone numbers in the phone list.

Hide or display your phone number when you make calls

Steps to control the visibility of your phone number during calls.

Personalize: Phone

Change your ring tone, notifiers, reminders, or alerts

Customizing notification sounds and alerts for calls and messages.

Change the default volume for calls

Adjusting the default volume level for incoming calls.

Voice commands

Perform an action using a voice command

Instructions on using voice commands to perform actions on the smartphone.

Change the options for voice prompts

Customizing voice prompt settings for voice commands.

Improve voice recognition

Tips for enhancing the accuracy of voice recognition.

Messages

Getting started: Messages application

Introduction to the Messages application and its features.

Message inbox icons

Explanation of icons used to indicate message status and type.

Search for messages

Hide the new or unread message indicator

Email

Set up an email address

Steps to add and configure email accounts.

Reconcile email over the wireless network manually

How to manually synchronize email across devices.

Change options for your personal email account

Organizing your email inbox

Delete a message

Instructions for deleting individual or multiple email messages.

Mark a message as read or unread

How to change the read/unread status of messages.

Create an email filter

Synchronizing email

About synchronization and reconciliation

Explanation of how organizer data and email synchronize.

Google Mail

About Google Mail on your smartphone

Overview of using Google Mail (Gmail) on the smartphone.

Add or remove a Google Mail star

How to mark important Google Mail messages with a star.

Text messages

Compose and send a text message

Steps for creating and sending text messages.

Cell broadcasting

Turn on cell broadcasting

Instructions for enabling cell broadcast message reception.

Emergency alert messages

Unsubscribe from emergency alert messages

How to manage subscriptions for emergency alert messages.

PIN messages

About PIN messages

Explanation of PIN messages and their usage.

Find your PIN

How to locate your personal identification number (PIN).

Attachments

About files and attachments

Overview of managing files and attachments on the smartphone.

Open a file or an attachment

Steps to open files and attachments from messages or other sources.

Security options for messages

Block incoming messages

How to block unwanted messages from specific senders or types.

S/MIME and PGP protected messages

About signing and encrypting messages

Understanding digital signatures and message encryption.

Sign or encrypt a message

Instructions for signing and encrypting email and PIN messages.

S/MIME and PGP protected message options

Change your signing and encryption certificate or key

Managing certificates and keys for message signing and encryption.

Change options for downloading attachments in encrypted messages

Configuring how attachments in encrypted messages are downloaded.

Troubleshooting: S/MIME and PGP protected messages

Some signing and encryption options aren't available on my smartphone

Troubleshooting why certain signing and encryption options may be unavailable.

Tips: Messages application

Shortcuts: Messages

Keyboard shortcuts for common actions in the Messages application.

In a message

Shortcuts for actions when composing or viewing a message.

Personalize: Email

Add or change your email signature

Steps to add or modify an email signature.

Delete the disclaimer from an email

How to remove disclaimers automatically added to emails.

Personalize: Text messages

Set whether pressing the Enter key sends text messages

Configuring the Enter key behavior for sending text messages.

Hide, show, or change your display name in text messages

Managing the display name settings for text messages.

Troubleshooting: Messages application

I can't send messages

Troubleshooting steps for issues with sending text messages.

Troubleshooting: Text messages

I can't send text messages

Troubleshooting steps for issues with sending text messages.

I can't attach a file to a text message

Troubleshooting issues with attaching files to text messages.

Files and attachments

How to: Files

Guide to managing files and attachments on the smartphone.

File basics

Overview of file management features and capabilities.

Managing files and attachments

View properties for a file

How to view details such as size, author, and date of files.

Copy, move, rename, or delete a file

Steps for performing basic file management operations.

Tips: Files

Shortcuts: Files and attachments

Keyboard shortcuts for file and attachment management.

Media

Getting started: Media

Introduction to media features and file management.

About transferring and synchronizing files

Methods for transferring and synchronizing media files.

How to: Media

Media file basics

Overview of playing and managing media files.

Adjust the volume

How to control the audio volume for media playback.

Change the amount of time before the media player screen closes

Sort media files

Shuffle or repeat songs

Videos

Change the thumbnail picture for a video

Instructions to change the video thumbnail from a paused frame.

Display closed captions in videos

How to enable or disable closed captions for video playback.

Camera

Camera at a glance

Overview of the camera interface and its elements.

Camera icons

Explanation of icons used within the camera application.

Take a picture

Pictures

Transfer files to and from your smartphone

Methods for transferring files between computer and smartphone.

Pictures at a glance

Overview of the Pictures application interface.

Use a picture as your smartphone wallpaper

Voice notes

Record a voice note

Instructions for recording and saving voice notes.

FM Radio

Turn on or turn off FM radio

Steps to enable or disable the FM Radio application.

Change the radio station

How to tune into different radio stations using the FM Radio app.

Shortcuts: Media

Audio and video files

Shortcuts for controlling audio and video playback.

Pictures

Shortcuts for image manipulation like zooming and panning.

Troubleshooting: Media

Some features aren't available on my smartphone

Troubleshooting reasons why certain features might be unavailable.

I can't save media files

The media player screen closes

I can't listen to FM radio

Ring tones, sounds, and alerts

How to: Ring tones, sounds, and alerts

Guide to customizing notification sounds and alert profiles.

Icons for sound and alert profiles

Explanation of icons representing different sound and alert profiles.

Change your ring tone, notifiers, reminders, or alerts

Add or delete a contact alert

Flashing LED

Change alarm notification options

Customizing settings for alarm notifications like tone and vibration.

Troubleshooting: Ring tones, sounds, and alerts

My smartphone isn't ringing or vibrating when I receive a call or message

Troubleshooting steps for issues with call or message alerts.

Browser

How to: Browser

Guide to using the web browser for Internet access.

Browser at a glance

Overview of the browser interface and its basic functions.

Browser options

Change your browser home page or start page

Steps to set or change the browser's homepage or startup page.

Change the font size for text on webpages

Adjusting the font size for text displayed on webpages.

Change your default search engine

Setting the default search engine for the browser and device.

Browser security

About TLS

Explanation of TLS/SSL encryption for secure internet connections.

Browser security options

Overview of available browser security settings.

Manage browser security

Browser push

About browser push

Information on how web applications push updates to the smartphone.

Browser push options

Configuration options for receiving browser push messages.

Tips: Browser

Turn on browser shortcuts

Steps to enable keyboard shortcuts for browser navigation.

Shortcuts: Browser

List of keyboard shortcuts for browser functions.

Personalize: Browser

Change your browser home page or start page

Steps to set or change the browser's homepage or startup page.

Change the font size for text on webpages

Adjusting the font size for text displayed on webpages.

Troubleshooting: Browser

I can't open a new tab

Troubleshooting steps for issues with opening new browser tabs.

Calendar

Getting started: Calendar

Introduction to the Calendar application and its basic features.

Calendar icons

Explanation of icons used when highlighting calendar entries.

How to: Calendar

Synchronizing calendar

Steps for synchronizing calendar data with other devices or services.

About synchronization and reconciliation

Explanation of how organizer data and calendar synchronize.

Calendar basics

Switch calendar views

How to change between different calendar views (Day, Week, Month, Agenda).

Go to a specific date in the calendar

Instructions for navigating directly to a specific date in the calendar.

Schedule a meeting or an appointment

Steps for creating new appointments and meetings.

Respond to a meeting invitation

Forward a meeting invitation

Calendar options

Change how the calendar is displayed

Customizing the appearance and default view of the calendar.

Change options for reminders

Adjusting settings for calendar reminders, such as snooze time.

Change the default calendar

Troubleshooting: Calendar

I can't schedule appointments that span multiple days

Troubleshooting issues with scheduling multi-day appointments.

Contacts

Getting started: Contacts

Introduction to the Contacts application and managing contacts.

Add a contact

Steps to add new contacts to the smartphone.

Add a contact to your SIM card

Instructions for adding contacts directly to the SIM card.

Search for a contact

Synchronizing contacts

About synchronization and reconciliation

Explanation of how contacts synchronize between devices.

How to: Contacts

Contact basics

Overview of fundamental contact management features.

Add a contact

Steps to add new contacts to the smartphone.

Copy contacts to and from SIM card

Create a custom contact field

Change or delete a contact

Personalize: Contacts

Add a contact picture for caller ID

Steps to add a picture to a contact for caller ID.

Change or delete a contact picture

How to modify or remove a contact's picture.

About categories

Categorize a contact, task, or memo

Steps to assign categories to contacts, tasks, or memos.

Create a category for contacts, tasks, or memos

Instructions for creating new categories for organization.

Troubleshooting: Contacts

Contact list field data isn't appearing on my computer

Troubleshooting missing contact data synchronization to computer.

My contact pictures keep changing

Troubleshooting issues with contact pictures unexpectedly changing.

Clock

Getting started: Clock

Introduction to the Clock application and its basic functions.

Set the date and time

Instructions for setting the smartphone's date and time.

Turn on the alarm

Steps to set and enable alarms on the smartphone.

Display a second time zone on the clock

Change the clock face

Change alarm notification options

Troubleshooting: Clock

The time on my smartphone isn't correct

Troubleshooting steps for incorrect time display on the smartphone.

Tasks and memos

Create a task or memo

Steps for creating new tasks and memos.

Send a task or memo

Instructions for forwarding tasks and memos.

Change or delete a task or memo

Steps to modify or remove existing tasks and memos.

Synchronizing tasks and memos

About synchronization and reconciliation

Explanation of how organizer data and tasks/memos synchronize.

About categories

Categorize a contact, task, or memo

Steps to assign categories to contacts, tasks, or memos.

Create a category for contacts, tasks, or memos

Instructions for creating new categories for organization.

Turn off the prompt that appears before you delete items

Typing

How to: Typing

Guide to smartphone typing features and input methods.

Typing icons

Explanation of icons displayed during typing input.

Typing basics

Overview of fundamental typing and text input methods.

Change options for typing input methods

Change your typing style

Troubleshooting: Typing

I can't check spelling

Troubleshooting steps for issues with the spelling checker.

I have no Advanced Style Options

Troubleshooting missing Advanced Style Options in typing settings.

Keyboard

How to: Keyboard

Guide to using and customizing the smartphone keyboard.

Assign an application to a convenience key

Steps to assign applications to the convenience keys.

Change the default currency symbol

How to set the default currency symbol for keyboard input.

Turn on key tones

Troubleshooting: Keyboard

No application opens when I press a Convenience key

Troubleshooting steps when a convenience key does not open an application.

Language

How to: Language

Guide to managing display and input languages on the smartphone.

About typing input languages

Explanation of how typing input languages affect smartphone settings.

Add a language to your smartphone

Steps to add new typing input or display languages.

Change an input or display language

Troubleshooting: Language

Some characters don't appear correctly on my smartphone

Troubleshooting issues with displaying special characters.

I can't find a display language on my smartphone

Troubleshooting steps for locating or installing display languages.

Screen display

How to: Screen display

Guide to customizing screen settings like wallpaper and backlighting.

Use a picture as your smartphone wallpaper

Instructions on setting a custom wallpaper for the Home screen.

Set options for backlighting

Adjusting screen brightness and timeout settings.

Organizing applications on the Home screen

About organizing application icons

Overview of arranging application icons and folders on the Home screen.

Show, hide, or find an application icon

Steps to manage the visibility of application icons.

Add a message that appears when your smartphone is locked

Turn on flashing LED notification for wireless coverage

Themes

About themes

Information on customizing the smartphone's appearance with themes.

Change themes

Steps to apply or delete themes on the smartphone.

Troubleshooting: Screen display

My display changed

Troubleshooting unexpected changes to display options.

No application opens when I press a Convenience key

Troubleshooting steps when a convenience key does not open an application.

The screen turns off

Applications

Getting started: Applications

Introduction to the Applications menu and app management.

About downloading apps with the BlackBerry App World

Guide to finding and downloading applications from BlackBerry App World.

About adding apps with the BlackBerry Desktop Software

Instructions for adding, updating, or restoring apps using Desktop Software.

Keep an application running in the background and switch to another application

Close an app so that it is not running in the background

Require your smartphone password before adding an app

View properties for an application

Delete an application

Tips: Applications

Tips: Finding apps

Guidance on locating and managing applications on the smartphone.

Tips: Freeing space for your music, pictures, videos, and files

Methods for managing storage space for media files.

Troubleshooting: Applications

I can't add, update, or return to the previous version of an app

Troubleshooting issues with adding, updating, or reverting applications.

I deleted an app that I want back

Steps to restore a previously downloaded application.

Error messages: BlackBerry Device Software

Reload the BlackBerry Device Software using the BlackBerry Desktop Software

BlackBerry ID

How to: BlackBerry ID

Guide to creating and managing your BlackBerry ID.

About BlackBerry ID

Explanation of what a BlackBerry ID is and its benefits.

Create a BlackBerry ID

Steps for creating a new BlackBerry ID account.

Change your BlackBerry ID information

Frequently asked questions: BlackBerry ID

How do I recover my lost or forgotten password?

Steps to recover a lost or forgotten BlackBerry ID password.

BlackBerry Device Software

How to: BlackBerry Device Software

Guide to updating and managing your BlackBerry Device Software.

About updating the BlackBerry Device Software

Information on why and how to update the device software.

Update the BlackBerry Device Software

Step-by-step instructions for updating the BlackBerry Device Software.

Downgrade or return to the previous version of the BlackBerry Device Software over the wireless network

Find your smartphone model number and version of the BlackBerry Device Software

Troubleshooting: BlackBerry Device Software

I can't update the BlackBerry Device Software over the wireless network

Troubleshooting steps for issues updating software wirelessly.

My smartphone doesn't have enough available storage space to update the BlackBerry Device Software

Manage Connections

Mobile network

Guide to managing mobile network connections and indicators.

Getting started: Mobile network

Introduction to mobile network connectivity.

Wireless coverage indicators

Explanation of icons indicating wireless signal strength and network status.

Check which wireless networks your smartphone connects to

Turn on, turn off, or check the status of a network connection

How to: Mobile network

Manage Connections at a glance

Overview of connection management features.

Check which wireless networks your smartphone connects to

Information on checking connected wireless networks.

Turn on, turn off, or check the status of a network connection

Steps to manage network connection status.

Roaming

About roaming and international roaming

Explanation of how roaming works and associated fees.

Switch wireless networks manually

Steps to manually select and connect to wireless networks.

Preferred wireless network list

About the preferred wireless network list

Information about controlling network connection order.

Add a wireless network to the preferred wireless network list

Steps to add a wireless network to the preferred list.

Delete a wireless network from the preferred wireless network list

Change the order of preferred networks

Wireless coverage indicators

Indicator

Description of wireless signal strength and network status indicators.

Troubleshooting: Mobile network

I can't connect to the mobile network

Troubleshooting steps for mobile network connection issues.

Wi-Fi technology

Getting started: Wi-Fi technology

Introduction to using Wi-Fi for internet connectivity.

About connecting to a Wi-Fi network

Overview of connecting to Wi-Fi networks and avoiding data charges.

Connect to a Wi-Fi network

Connect to a Wi-Fi network manually

Steps to manually connect to a Wi-Fi network by SSID.

Saved Wi-Fi networks

Managing saved Wi-Fi network configurations.

Turn on or turn off the prompt that appears for hotspots

Options for saved Wi-Fi networks

Common options

Description of common settings for saved Wi-Fi networks.

Wi-Fi calling

About Wi-Fi calling

Information on making and receiving calls over Wi-Fi.

Change your Wi-Fi calling preferences

Steps to adjust Wi-Fi calling settings.

Wi-Fi diagnostic reports

Submit a Wi-Fi diagnostic report

Instructions for running and submitting Wi-Fi diagnostic reports.

Set options for Wi-Fi diagnostic reports

Configuring options for submitting Wi-Fi diagnostic reports.

Connection permissions for third-party applications

Permission

Details on permissions for third-party applications.

Troubleshooting: Wi-Fi technology

I can't connect to a Wi-Fi network

Troubleshooting steps for Wi-Fi connection issues.

Bluetooth technology

Getting started: Bluetooth technology

Introduction to Bluetooth connectivity and pairing devices.

About Bluetooth

Explanation of Bluetooth technology and its uses.

Turn on or turn off Bluetooth technology

Steps to enable or disable Bluetooth functionality.

Pair with a Bluetooth enabled device

Connect to or disconnect from a paired Bluetooth enabled device

Instructions to connect or disconnect from paired Bluetooth devices.

Switch to a paired Bluetooth enabled device during a call

How to switch to a paired Bluetooth device during an active call.

Share contacts with a paired Bluetooth enabled car kit

Send a file

Send contact cards using Bluetooth technology

Bluetooth technology options

Bluetooth profiles

Explanation of available Bluetooth profiles and their functions.

Troubleshooting: Bluetooth technology

I can't pair with a Bluetooth enabled device

Troubleshooting steps for Bluetooth pairing issues.

Media server

Getting started: Media server

Introduction to the media server for sharing files wirelessly.

Share media files using the media server

Instructions for wirelessly sharing media files via the media server.

Manage the devices connected to the media server

Select the types of media files that you share using the media server

Power and battery

Getting started: Power and battery

Introduction to power management and battery information.

Battery power level icons

Explanation of icons indicating battery status.

About the battery

Important information and cautions regarding the smartphone battery.

How to: Power and battery

Set your smartphone to turn on and turn off automatically

Steps to schedule automatic power on/off times for the smartphone.

Turn off your smartphone

Instructions on how to manually turn off the smartphone.

Tips: Power and battery

Tips: Extending battery life

Advice and techniques for maximizing battery life.

Storage space and media cards

How to: Storage space and media cards

Guide to managing storage and media cards.

About media cards

Information about using media cards with the smartphone.

Supported media cards

Details on compatible media card types and sizes.

Turn on or turn off media card support

Back up smartphone data to your media card

Restore smartphone data from your media card

Repair files stored on your media card or on your smartphone

Format your media card or built-in media storage

About file encryption

Turn on encryption

Tips: Storage space and media cards

Tips: Freeing space for your music, pictures, videos, and files

Methods for managing storage space for media files.

Troubleshooting: Storage space and media cards

My smartphone doesn't recognize my media card

Troubleshooting steps for media card recognition issues.

The application storage on my smartphone is low

Search

How to: Search

Guide to searching for items on the smartphone and the internet.

Search for an item

Steps to find help, contacts, documents, and other items.

Search for an item using voice enabled search

Instructions for using voice commands to search for items.

Change search options

Search for messages

Message search criteria

Do more with your message search results

Tips: Search

Troubleshooting: Search

Troubleshooting common issues encountered with the search function.

I don't get any voice enabled search results

Troubleshooting steps for issues with voice-enabled search.

Security

Getting started: Security

Introduction to smartphone security features.

Set or change your smartphone password

Steps to set or modify the smartphone password.

Lock or unlock your smartphone

Instructions on how to lock and unlock the smartphone.

About permissions and trust status for third-party applications

Set permissions for a third-party application

Steps to configure permissions for third-party applications.

About BlackBerry Balance technology

Work data and personal data

How to: Security

Security basics

Overview of basic security features.

About the smartphone password

Information about smartphone password protection.

Restoring your data

Set or change your smartphone password

Lock or unlock your smartphone

Change when your smartphone locks automatically with a password

Set a limit for smartphone password attempts

Delete smartphone data, third-party applications, or media card files

Parental Controls

About Parental Controls

Overview of Parental Controls features for managing smartphone usage.

Turn on Parental Controls

Steps to enable and configure Parental Controls with a PIN.

Change Parental Controls

Turn off Parental Controls

Password Keeper

About the Password Keeper

Explanation of the Password Keeper for storing and protecting passwords.

Add, change, or delete a password that is saved in the Password Keeper

Instructions for managing password entries in the Password Keeper.

Change the Password Keeper password

Set a limit for password attempts in the Password Keeper

Copy a password

Prevent password copying

Hide or show passwords in the Password Keeper

Generate a random password

Encryption

About encrypting data and files on your smartphone

Explanation of how file encryption protects data on the smartphone.

Turn on encryption

Steps to enable and configure data encryption on the smartphone.

Set encryption strength

Use a certificate to encrypt the encryption keys on your smartphone

Generate an encryption key

SIM card

Protect your SIM card with a PIN code

Steps to enable PIN code security for the SIM card.

Change a SIM card PIN code

Instructions for changing the SIM card PIN or PIN2 code.

Memory cleaning

About memory cleaning

Explanation of how memory cleaning removes sensitive data.

Turn on memory cleaning

Steps to enable the automatic memory cleaning feature.

Delete sensitive application data from the temporary smartphone memory

Create a shortcut for the memory cleaning application

Certificates and PGP keys

About certificates and certificate enrollment

Information about digital certificates and enrollment processes.

About PGP keys

Explanation of PGP keys and their use for secure messaging.

Certificate and PGP key basics

Download a certificate or PGP key from an LDAP-enabled server or DSML-enabled server

Steps to download certificates or PGP keys from servers.

Download a certificate from a certification authority

Instructions for downloading certificates from a certification authority.

Import a certificate or PGP key that is saved on your smartphone

Import certificates or PGP keys from a media card

Send or delete a certificate or PGP key

View details for a certificate or PGP key

View one type of certificate or PGP key

View the certificate chain for a certificate

Certificate and PGP key statuses

Status indicators for certificates, PGP keys, and certification authority profiles

Explanation of status indicators for certificates, PGP keys, and CA profiles.

Change the trust status of a certificate or PGP key

Revoke a certificate or PGP key

Certificate and PGP key options

Change the display name for a certificate or PGP key

Steps to set a display name for certificates or PGP keys.

Turn off prompts that appear when you add a certificate or PGP key to the key store

Add an email address to a certificate

Change how often a certification authority profile checks certificate status

Clear the PGP data cache

Certificate servers

Add or delete a certificate server

Steps to add or remove certificate servers.

Change connection information for a certificate server

How to modify connection details for certificate servers.

Connection options for LDAP-enabled servers

Send connection information for a certificate server

Key store

About the key store

Overview of items stored in the smartphone's key store.

Change the key store password

Synchronize the key store password with the smartphone password

Change when your smartphone deletes the key store password

Add contacts automatically when you add certificates or PGP keys to the key store

Change the service that your smartphone uses to download certificates

Turn off automatic backup and restore of key store data

Change the refresh rate for certificate revocation lists

Reject certificate revocation lists from unverified CRL servers

Smart cards

About using a smart card with your smartphone

Information about using smart cards for authentication and data transfer.

Turn on two-factor authentication

Steps to enable two-factor authentication using a smart card.

Import a certificate from a smart card

Lock your smartphone when you remove your smart card from your smart card reader

About smart password entry

Turn off smart password entry

Turn off notification for smart card connections

Prerequisites: Using authentication certificates

Use a certificate to authenticate your smart card

Check the status of your authentication certificate automatically

Store the passphrase for your smart card on your smartphone

VPN settings

About VPN profiles

Information about VPN profiles for secure network access.

About software tokens

Information about using software tokens for VPN authentication.

View IT policy rules that are set for your smartphone

Verify security software manually

Third-party application control

About permissions and trust status for third-party applications

Understanding permissions and trust for third-party apps.

Set permissions for a third-party application

Steps to configure permissions for third-party applications.

Reset connection permissions for third-party applications

About direct Internet connections for third-party applications

Set up a direct Internet connection for a third-party application

Turn on safe mode

Turn off a prompt for a third-party application connection

Interaction permissions for third-party applications

Permission

Details on permissions for third-party applications.

Data permissions for third-party applications

Email

Permissions for third-party apps to access email.

Organizer Data

Permissions for third-party apps to access organizer data.

Files

Permissions for third-party apps to access files.

Tips: Security

Tips: Keeping your information safe

Basic steps to protect personal information on the smartphone.

Set a smartphone password

Encrypt contacts and files

Back up your smartphone data to your computer

Back up your smartphone data to a media card

Certificate shortcuts

PGP key shortcuts

Troubleshooting: Security

I forget my smartphone password

Troubleshooting steps for forgetting the smartphone password.

My smartphone prompts me to make an emergency call when I type a password

Troubleshooting prompts to make emergency calls when typing passwords.

I can't unlock my smartphone using my smart card

Troubleshooting steps for issues unlocking the smartphone with a smart card.

I can't download a certificate or PGP key from an LDAP-enabled server

I forgot the PIN for Parental Controls

Service books and diagnostic reports

Run, view, send, or delete a diagnostic report

Instructions for managing diagnostic reports.

Accept, delete, or restore a service book

Steps to manage service books sent by the wireless provider.

Set a default recipient for diagnostic reports

Find your smartphone model number and version of the BlackBerry Device Software

I can't run or submit a diagnostic report

Synchronization

How to: Synchronization

Guide to synchronizing data between smartphone and computer.

About synchronization and reconciliation

Explanation of synchronization and reconciliation processes.

Reconcile email over the wireless network manually

Turn on or turn off wireless email reconciliation

Delete email on your smartphone and in your email application on your computer

Manage email reconciliation conflicts

Synchronize organizer data over the wireless network

Troubleshooting: Synchronization

Email messages aren't reconciling over the wireless network

Troubleshooting steps for issues with email synchronization.

Organizer data isn't synchronizing over the wireless network

Troubleshooting steps for organizer data synchronization issues.

Some characters in calendar entries don't appear correctly after synchronization

Accessibility options

Getting started: Accessibility

Introduction to accessibility features for users with disabilities.

About accessibility options

Overview of accessibility features available on BlackBerry smartphones.

Screen accessibility options

Display closed captions in videos

How to enable or disable closed captions for video playback.

Change the display font

Steps to customize the font used for displaying text.

Use grayscale or reverse contrast for the screen display

Audio and phone accessibility options

Turn on or turn off event sounds

How to enable or disable sounds for system events.

Change how you answer calls with a headset

Setting the smartphone to automatically answer calls with a headset.

Add or delete a contact alert

TTY support

About TTY support

Information about TTY (teletypewriter) support for calls.

Turn on or turn off TTY support

Steps to enable or disable TTY support.

Voice dialing

Perform an action using a voice command

Instructions on using voice commands to perform actions on the smartphone.

Available voice commands

List of supported voice commands and their descriptions.

Typing accessibility options

Change or delete a Word Substitution entry

Steps to manage Word Substitution entries.

Type text using the predictive input method

How to use predictive text and suggestions.

Change your typing style

Troubleshooting: Typing

I can't check spelling

Troubleshooting steps for issues with the spelling checker.

I have no Advanced Style Options

Troubleshooting missing Advanced Style Options in typing settings.

Calculator

Use the calculator

Instructions for using the built-in calculator application.

Convert a measurement

Steps for converting measurements using the calculator.

Glossary

Legal notice

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