Indicator Description
The connection to the mobile network is turned off.
You're connected to a Wi-Fi network and you can access BlackBerry services
such as email messaging and Internet browsing over the Wi-Fi connection.
Your Wi-Fi connection is turned on, but you're not connected to a Wi-Fi
network, or you're connected to a Wi-Fi network, but you can't access
BlackBerry services such as email messaging and Internet browsing over the
Wi-Fi connection.
Your Bluetooth connection is turned on, and you're connected to a Bluetooth
enabled device.
Your Bluetooth connection is turned on, but you're not connected to a
Bluetooth enabled device.
Your NFC connection is turned on.
Related information
About emergency calls and Emergency Callback Mode, 63
Troubleshooting: Mobile network
I can't connect to the mobile network
Try the following actions:
• If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly.
• If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify
that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.
• Verify that you turned on the connection to the wireless network.
• Verify that you're connected to your wireless service provider's network. If you switched wireless networks manually,
your smartphone remains connected to that wireless network until you select your wireless service provider's network
again.
• If you set a specific speed for wireless network connections, verify that you're in a wireless coverage area that
supports the connection speed.
Related information
Turn on or turn off data service or set roaming options, 277
Switch wireless networks manually, 276
User Guide Manage Connections
280
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