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Troubleshooting: Shortcuts

I can't use a shortcut

Try the following actions:

• Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the

typing input language.

• If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.

Related information

Change an input or display language, 247

Turn on or turn off audio and video shortcuts, 150

User Guide Tips and shortcuts

Table of Contents3
Quick Help9
Getting Started: Your Smartphone9
- Emergency Alert Messages10
- Home Screen Customization11
- About Blackberry ID12
- Flashing Led14
- Application Icons15
- Instant Messaging16
- Personal Organizer17
- Sounds and Alerts17
- Home Screen Icons18
- Video Camera20
- Phone Icons20
- Camera Icons20
- Calendar Icons20
- Your Home Screen21
- Home Screen at a Glance21
- Change Themes23
- Set the Number of Icons that Appear on the Home Screen23
- Feature Availability24
Popular Topics25
Copy Contacts from Your Sim Card to Your Contact List27
Popular Tips29
- And Files33
- Audio and Video Files37
- Camera and Video Camera37
Common Troubleshooting38
- I Can't Send Messages39
- I Forget My Smartphone Password40
Tips and Shortcuts43
Tips: Doing Things Quickly43
Tips: Extending Battery Life44
Tips: Finding Apps45
Tips: Freeing Space for Your Music, Pictures, Videos, and Files45
Tips: Freeing Space to Optimize Your Smartphone's Performance46
Tips: Updating Your Software47
Tips: Keeping Your Information Safe48
Tips: Managing Indicators49
Shortcuts: Phone49
Shortcuts: Messages50
Shortcuts: Files and Attachments52
Shortcuts: Typing with the Physical Keyboard53
Shortcuts: Media54
Shortcuts: Browser55
Shortcuts: Search56
Shortcuts: Maps57
Shortcuts: Calendar57
Troubleshooting: Shortcuts58
Phone59
How To: Phone59
- Phone Basics60
- Find Your Phone Number60
- Make a Call60
- Answer or End a Call60
- Place a Call on Hold61
- Answer a Second Call61
- Emergency Calls63
- Make an Emergency Call63
- Speed Dial64
- Fixed Dialing and Smart Dialing67
- Conference Calls69
- Make a Conference Call69
- Call Logs70
- Delete Call Logs71
- Multiple Phone Numbers72
- Phone Options73
- Reset a Call Timer74
- Voice Mail75
- Check Your Voice Mail75
Tips: Phone77
Personalize: Phone77
Troubleshooting: Phone80
- I Can't Make Calls Using a Voice Command83
- My Headset Makes Calls Instead of My Smartphone83
Voice Commands84
How To: Voice Commands84
- Change the Language for Voice Commands85
- Available Voice Commands85
Troubleshooting: Voice Commands86
Messages88
Getting Started: Messages Application88
How To: Messages Application89
- Search for Messages90
- Set up an Email Address93
- Compose and Send an Email94
- Save a Message95
- Viewing and Replying to Email96
- View Saved Messages96
- Delete a Message97
- Mark a Message as Read or Unread98
- Synchronizing Email101
- Google Mail104
- Text Messages106
- About Text Messages106
- Compose and Send a Text Message106
- Cell Broadcasting108
- Pin Messages110
- About Pin Messages110
- Contact Cards114
- Security Options for Messages115
- Reset a Blocked Message Counter117
- Change Options for Downloading Attachments in Encrypted Messages121
- Change the Default Message Classification122
- I Can't Open an Attachment in an Encrypted Message124
Tips: Messages Application125
Personalize: Messages Application127
Store Text Messages on Your Sim Card130
Troubleshooting: Messages Application131
Message Inbox133
Files and Attachments137
How To: Files137
- Set Font Options for a File or an Attachment139
- Managing Files and Attachments140
Tips: Files143
Troubleshooting: Files144
A Skipped Content Bar Appears in a Document145
Media146
Getting Started: Media146
- Take a Picture147
- Record a Voice Note147
How To: Media148
- Copy, Move, Rename, or Delete a File149
- Amplify the Volume Using the Audio Boost Feature149
- Sort Media Files151
- Receive a Media File Using Bluetooth Technology152
- Supported Audio and Video File Formats and Extensions152
- Rename or Delete a Playlist155
- Record a Video156
- Camera at a Glance158
- View Pictures as a Slide Show163
- Voice Notes164
Tips: Media166
Troubleshooting: Media167
- I Can't Open Media Files168
- I Can't Use a Shortcut170
Ring Tones, Sounds, and Alerts171
How To: Ring Tones, Sounds, and Alerts171
- Add or Delete a Contact Alert173
- Silence Your Smartphone173
- Change Alarm Notification Options174
Troubleshooting: Ring Tones, Sounds, and Alerts175
Browser176
How To: Browser176
- Browse the Internet177
- Browsing the Internet177
- Browser Basics177
- View Your Browser History178
- Close the Browser179
- Browser Bookmarks180
- Browser Options182
- Delete Browser History184
- Delete Browsing Information184
- Browser Security185
- Browser Push187
- Rss Feeds188
Tips: Browser189
Personalize: Browser191
Troubleshooting: Browser191
Getting Started: Calendar193
Calendar193
How To: Calendar194
- About Backing up and Restoring Smartphone Data195
- About Synchronization Conflicts195
- Synchronize Organizer Data over the Wireless Network195
- Manage Data Synchronization Conflicts196
- Calendar Basics196
- Switch Calendars197
- Set an Alarm in the Calendar197
- Respond to a Meeting Invitation198
- Calendar Options200
- Show Tasks in the Calendar201
- Conference Call Meetings202
Tips: Calendar203
Personalize: Calendar203
Troubleshooting: Calendar204
Contacts206
Getting Started: Contacts206
- About Synchronization and Reconciliation207
- Search for a Contact207
- Synchronizing Contacts207
How To: Contacts208
- Change or Delete a Sim Card Contact210
- Personal Distribution Lists214
- Multiple Contact Lists215
- Contact List Options216
- Change the Display Options for Contacts216
Personalize: Contacts218
Troubleshooting: Contacts220
Clock221
Getting Started: Clock221
How To: Clock222
- Change the Clock Face223
- Turn on the Alarm223
- Silence the Alarm224
- Set Options for Bedside Clock Mode224
- Turn on Bedside Clock Mode224
- Use the Stopwatch225
- Use the Timer225
- Change Timer Notification Options225
Personalize: Clock226
Troubleshooting: Clock227
Tasks and Memos228
Create a Task or Memo228
Send a Task or Memo228
Change or Delete a Task or Memo228
Change the Status of a Task229
Hide Completed Tasks229
Show Tasks in the Calendar229
Synchronizing Tasks and Memos230
About Categories232
Categorize a Contact, Task, or Memo232
Create a Category for Contacts, Tasks, or Memos232
Turn off the Prompt that Appears before You Delete Items233
Typing234
How To: Typing234
- Typing Input Methods235
- About Typing Input Methods235
- Set the Trackpad Sensitivity237
- Set the Cursor Speed237
- Custom Dictionary237
- Word Substitution238
- Spelling Checker239
Tips: Typing240
Personalize: Typing242
Troubleshooting: Typing243
Keyboard244
How To: Keyboard244
Turn on Key Tones245
Language246
How To: Language246
Input Languages247
Troubleshooting: Language248
Screen Display249
How To: Screen Display249
- Organizing Applications on the Home Screen250
- Turn on Flashing Led Notification for Wireless Coverage251
Personalize: Screen Display252
Troubleshooting: Screen Display254
Applications256
Getting Started: Applications256
How To: Applications257
- View Properties for an Application259
- Delete an Application259
- View the Size of an Application Database259
Tips: Applications260
Troubleshooting: Applications261
Blackberry ID265
How To: Blackberry ID265
Tips: Blackberry ID266
Frequently Asked Questions: Blackberry ID266
Do I Need to Create a Blackberry ID267
Blackberry Device Software269
How To: Blackberry Device Software269
Troubleshooting: Blackberry Device Software271
Manage Connections273
Mobile Network273
- About Roaming and International Roaming276
- Switch Wireless Networks Manually276
- Turn on or Turn off Data Service or Set Roaming Options277
- Preferred Wireless Network List277
- About the Preferred Wireless Network List277
- Add a Wireless Network to the Preferred Wireless Network List277
- Delete a Wireless Network from the Preferred Wireless Network List278
- Change the Connection Speed for the Wireless Network278
- Wireless Coverage Indicators279
- I Can't Connect to the Mobile Network280
Wi-Fi Technology281
- Change, Move, or Delete a Saved Wi-Fi Network286
- Prevent Your Smartphone from Connecting to a Saved Wi-Fi Network286
Bluetooth Technology294
Getting Started: Bluetooth Technology294
How To: Bluetooth Technology296
- Send Contact Cards Using Bluetooth Technology298
- Share Contacts with a Paired Bluetooth Enabled Car Kit298
- Bluetooth Technology Options299
- Bluetooth Profiles299
- Turn off a Bluetooth Profile300
- Restrict Outgoing Calls301
- Turn off the Prompt that Appears When Connecting or Pairing302
Troubleshooting: Bluetooth Technology303
- I Lose My Connection with a Bluetooth Enabled Car Kit305
- I Can't Share Contacts with a Paired Bluetooth Enabled305
Media Server307
Getting Started: Media Server307
How To: Media Server308
Power and Battery310
Getting Started: Power and Battery310
How To: Power and Battery311
Tips: Power and Battery313
Storage Space and Media Cards315
How To: Storage Space and Media Cards315
- Restore Smartphone Data from Your Media Card316
- About Compression317
- About File Encryption318
Tips: Storage Space and Media Cards319
Troubleshooting: Storage Space and Media Cards321
Search323
How To: Search323
- Message Search Criteria325
- Do more with Your Message Search Results326
Tips: Search327
Troubleshooting: Search328
Security329
Getting Started: Security329
How To: Security332
- Set or Change Your Smartphone Password333
- Change When Your Smartphone Locks Automatically with a Password334
- Set a Limit for Smartphone Password Attempts334
- Parental Controls335
- Password Keeper336
- Turn on Encryption338
- Sim Card340
- Protect Your Sim Card with a Pin Code340
- Memory Cleaning341
- About Pgp Keys342
- Certificate Servers350
- Change Connection Information for a Certificate Server350
- Connection Options for Ocsp and Crl Servers350
- Send Connection Information for a Certificate Server351
- Key Store351
- About the Key Store351
- Change the Key Store Password352
- Change the Refresh Rate for Certificate Revocation Lists353
- Reject Certificate Revocation Lists from Unverified Crl Servers353
- Smart Cards354
- Import a Certificate from a Smart Card354
- Vpn Settings357
- Verify Security Software Manually358
- Turn off a Prompt for a Third-Party Application Connection360
Tips: Security362
Certificate Shortcuts363
Troubleshooting: Security364
I Forgot the Pin for Parental Controls365
Service Books and Diagnostic Reports366
Run, View, Send, or Delete a Diagnostic Report366
Accept, Delete, or Restore a Service Book366
Set a Default Recipient for Diagnostic Reports367
Find Your Smartphone Model Number and Version of the Blackberry Device Software367
I Can't Run or Submit a Diagnostic Report367
Synchronization369
How To: Synchronization369
- Manage Email Reconciliation Conflicts370
- Your Smartphone371
Troubleshooting: Synchronization372
Accessibility Options374
Getting Started: Accessibility374
How To: Accessibility374
- Use Grayscale or Reverse Contrast for the Screen Display375
- Audio and Phone Accessibility Options375
- Tty Support376
- Voice Dialing377
- Typing Accessibility Options378
Calculator379
Use the Calculator379
Convert a Measurement379
Glossary380
Legal Notice382

Blackberry Curve 9220 User Manual

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Blackberry Curve 9220 Specifications

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Brand	Blackberry
Model	Curve 9220
Category	Cell Phone
Language	English