Name: Blackberry KEYone
Brand: Blackberry
Rating: 4 (1 reviews)

To Next Page

TROUBLESHOOTING GUIDE

I can't find an email using the BlackBerry Device Search app

The BlackBerry Device Search app only searches email that is in the BlackBerry Hub. You can

read the Help from BlackBerry Hub to learn how to add email accounts to the BlackBerry Hub

I can't connect to the mobile network

Try the following:

• Check that airplane mode is turned off. Swipe down from the top of the screen once using two

fingers, or twice using one finger. Tap > More. Check that the Airplane mode switch is turned

off.

• Try switching to another mobile network. Please see Switch mobile networks manually.

• Check that the SIM card is inserted correctly in your device. Please see Insert the SIM card.

I can't connect to a Wi-Fi network

Start by checking the following:

• Verify that Wi-Fi option is turned on. Swipe down from the top of the screen once by using two

fingers, or twice using one finger. Tap > Wi-Fi.

• Try turning airplane mode on and off. Check “Turn on airplane mode”.

• Check that your password for Wi-Fi network is correct.

• Turn off your device, then turn it on again.

• Delete the information used to connect to Wi-Fi network, then try to connect again.

• Verify if the mobile hotspot mode is turned off. If mobile hotspot mode is on, your device can’t

connect to a Wi-Fi network. Swipe down from the top of the screen once by using two fingers, or

twice using one finger. Tap > More > Tethering & Mobile Hotspot.

• Unplug your modem or router for 15 seconds, then plug it in again.

• Try connecting your device to another Wi-Fi network at another location. If you can connect to

another Wi-Fi network, the problem might be specific to the Wi-Fi network at the original

location.

Try more advanced troubleshooting options:

• Try choosing a different authentication type. Swipe down from the top of the screen once by

using two fingers, or twice using one finger. Tap > Wi-Fi. Touch and hold Wi-Fi network, then

tap Modify network.

• Check if the time on your device is correct and synchronized with the network time.

If the times are different between your phone and network, it could cause a network connect

failure problem since the certificate has an expiration date, for example, connecting to a network

might require that you have a certificate on your device, and the certificate has an expiration

Other manuals for Blackberry KEYone

Quick Start Guide2 pages

Safety And Product Information10 pages

Questions and Answers:

Need help?

Do you have a question about the Blackberry KEYone and is the answer not in the manual?

Blackberry KEYone Specifications

General

Screen shape	Flat
Pixel density	433 ppi
Second display	No
Display diagonal	4.5 \
Touch technology	Multi-touch
Touchscreen type	Capacitive
Display resolution	1620 x 1080 pixels
Native aspect ratio	3:2
Orientation sensor	Yes
Platform	Android
Google applications	Gmail, Google Calendar, Google Chrome, Google Drive, Google Maps, Google Music, Google Play, Google Voice Search, YouTube
App distribution platform	Google Play
Operating system installed	Android 7.1
Processor cores	8
Processor family	Qualcomm Snapdragon
Processor frequency	2 GHz
Themes	Wallpapers
Graphics card	Adreno 506
Personalization	Icons, Menu, Ringtones, Shortcuts
Personal info management (PIM)	Alarm clock, Calculator, Calendar
RAM capacity	3 GB
Compatible memory cards	MicroSD (TransFlash), MicroSDHC, MicroSDXC
Maximum memory card size	2000 GB
Internal storage capacity	32 GB
USB version	3.2 Gen 1 (3.1 Gen 1)
USB connector type	USB Type-C
HDMI ports quantity	0
Battery type	QC3.0
Talk time (3G)	- h
Battery voltage	4.4 V
Battery capacity	3205 mAh
Flash type	LED
Rear camera type	Single camera
Maximum frame rate	30 fps
Video recording modes	1080p
Rear camera aperture number	2
Front camera aperture number	2.2
Rear camera resolution (numeric)	12 MP
Front camera resolution (numeric)	8 MP
Audio formats supported	AAC, AAC+, ADTS, AMR-NB, AMR-WB, AWB, FLAC, MIDI, MP3, PCM, Vorbis, WAV
Image formats supported	BMP, GIF, JPG, PNG, WEBP
Video formats supported	3G2, 3GP, AVI, DIVX, H.263, H.264, H.265, MKV, MPEG4, VP8, VP9, WEBM, XVID
4G standard	LTE
2G standards	GSM
3G standards	CDMA
Wi-Fi standards	802.11a, Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth version	4.2
3G bands supported	800, 850, 900, 1700, 1900, 2100 MHz
SIM card capability	-
Security algorithms	HTTPS
2G bands (primary SIM)	850, 900, 1800, 1900 MHz
Mobile network generation	4G
Form factor	Bar
Product color	Black, Silver
Keyboard layout	QWERTZ
Multimedia Messaging Service (MMS)	Multimedia Messaging Service (MMS) is a standard way to send messages that include multimedia content to and from a mobile phone over a cellular network