Answers for common questions
(1) Bluetooth headset cannot be turned on.
Reason: The battery of the Bluetooth headset is low or
dead.
Solution: Put the earphones in the charging case,
close the cover and charge them for more than 1 hour
before turning on the earphones.
(2) The phone cannot search for the Bluetooth
earphones.
Reason: 1. The Bluetooth earphones are not in the
power-on pairing state.
Reason: 2. There is a setting problem with the phone’s
Bluetooth.
Solution: 1. After opening the charging box and turning
on the headset, please wear the headset with both ears
and tap the headset 5 times (the red and blue indicators
flash alternately) to start Bluetooth pairing.
Solution: 2. Please restart your phone, and clear all
the pairing data stored in Bluetooth, then search for
Bluetooth again.
(3) No sound from earphones speakers.
Reason: 1. The earphone and mobile phone volume is
inappropriate. e.g. the volume has been adjusted to the
minimum.
Reason: 2. The Bluetooth headset is not properly
connected to the mobile phone.
Reason: 3. The Bluetooth headset is not within the
limited working range.
Solution: 1. When the earphone is connected, please
press the right earphone to adjust the volume, or press
the phone volume key to adjust the volume.
Solution: 2. The Bluetooth and mobile phone are
paired and connected again.
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