FAQ
Safety information
General
Basic Parameters
Safety information
Limitations
Troubleshooting
Safety information
Laser
Safety information
Warning
Safety information
Battery and Charging
Warranty Policy
Period
OTHERS
Troubleshooting
Prompt Tone Solution
Error 11: I’m stuck, please help me The robot is stuck
Error 12: Please place me correctly! The robot is tilted
Error 13: Please check if my wheels have become blocked somewhere The driving wheel is stuck or twisted
Error 14: Please check if the main brush has become stuck The main brush is twisted or stuck
Error 15: Please check if the side brushes have become stuck The side brush is twisted or stuck
Error 16: What’s going on? Where is the charging base?
The charging base can’t be found or is not plugged
in
Error 17: Oh dear! Program error, please restart me
Abnormalities are caused by an unknown break-
down, restart the robot
Error 18: Error encountered initiating shutdown
The robot reminds the user and shuts down
automatically or is recharged
Error 19: Low battery, please recharge
When the battery level is too low and the robot is
not on the charging base, cleaning is triggered
(the battery level is lower than 10%)
Error 20: To shut me down, please place me away from the charging base
The robot shuts down when charged on the
charging base
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