Q8. The device has frozen after quick-operating press
A. Please reset device.
Q9. The device has frozen/stopped working after recording for a while
A. Check lf the mSD card was formatted in the device (located In settings) before first use.
B. It is recommended that you reset the device if it remains in “FREEZE” mode
C. Check the speed of the mSD card. class 10 or higher is recommended for the highest
data transfer, especially If the file sizes are large.
Q10. I get an error massage "Picture error while attempting to play back a file
A. There may be some corrupt data sectors on the mSD card, please format the SD card
using the Format option in System Menu.
Q11. Can't play back files(.mov and jpg)
A. The computer does not have the proper codec to play this file. Upgrade your Windows
Media Player, QuIck Tlme Player etc.
Q12. My video/pictures of an incident are NOT there
A. Check if the capacity of mSD card is filled with many "locked" files and hence there is not
enough memory to record. Go to settings, Format ,delete all data.
B. The files may have been overwritten in a record cycle (loop recording).
Q13. The device is not turning ON
A. Let the device remain plugged in to the 12V charging connector for about 10 minutes,
sometimes due to storage and delivery, the battery may be completely drained, this is
normal.
Q14. No voice in the video, no keypad tone, no G-Sensor, and no date and time
A. Please select “Factory Default” in the System Menu.
BP 4.0 - FHD
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