RX+45e
Simple solutions
If you are experiencing problems with your radio, there are some quick and easy checks
that you can do, which may help to solve the problem.
Radio reception is poor
- Please check that the aerial is FULLY extended for the maximum signal strength and
improved reception.
- Try moving your radio to an alternative location to see if the reception improves. Please
remember to scan for DAB stations again once you have moved your radio. See page 42.
- Check that you do not have other electrical equipment too close to your radio, causing
interference.
- Visit www.digitalradionow.com for information about DAB reception in your area.
No sound
- Adjust the volume using the left hand rotary control on the top of your radio.
- Check that the mains power lead is connected at the back of the radio and the mains
power wall socket is switched on.
- You may need to re-scan if the station you last listened to is no longer available. See page
42.
The function buttons do not respond
- Check that the power lead is plugged into the back of the radio and that the mains
adaptor is plugged in and switched on. Press and release the ‘Standby’ button on the front
of the radio.
- Turn off the radio and unplug the mains power. Leave for one minute and then reconnect
your radio.
- Try a reset to factory defaults.
If you are experiencing any difficulty after making the above checks please call the
helpdesk for further assistance.
Software version
Asked for the software version of your radio.
1. Press and hold the ‘Info’ button on the top of the radio for 3 seconds.
2. The software version will be displayed and you may wish to make a note of it here.
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