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V14612HOM
Pool Troubleshooting Guide
The system is not cleaning the pool like it used to.
If the jets are popping up and water is shooting out of them in groups, but doesn’t clean as far as they
once did, there is a low water pressure issue.
Service the filtration system, clean all baskets and clean or backwash the filter
Make sure auxiliary valves, spa jets, waterfalls and manual surface returns are not open when
the pool is in the cleaning mode
If your pool is equipped with a variable speed pump make sure the pump is running at the
appropriate RPM suggested by your pool builder
Dirt collects around one jet and/or jet stays in the upright position all the time.
Figure 2
When a jet stays up when water is not flowing through, debris is stuck in the
jet. Try the following steps one by on until the problem is solved.
Gently push the jet down with a pool pole, do not force it down
Remove the jet with the removal tool and rinse the jet to remove
any debris. (See Figure 2)
Allow valve to cycle around and blow out the open line. Only
remove one jet at a time to get maximum flow through the open
pipe.
Replace the jet and see if the problem is solved. If the pervious
steps do not solve the problem, call Blue Square Customer Service
for warranty and non-warranty parts. 800.277.4150
Jet pops up but it does not rotate
When the jet is up, try gently pushing it down with a pool pole. This
may dislodge debris
Remove the jet, rinse to remove debris and reinstall the jet
Replace the jet if it is damaged. Call Blue Square Customer
Service for warranty and non-warranty parts. 800.277.4150
Clean strip around one zone only
When one set of jets come on with the pump each day, but never rotates more than once a day, the
water valve is not cycling.
Look through the clear lid while the pump is running. If the turbine is not spinning turn off the
pool pump. Open the water valve, remove the turbine and cassette (as instructed above) and
inspect the cassette and valve opening for debris. Rinse and remove any debris lodged in the
gears.
Replace the cassette and the turbine and make sure the gears engage the gear train on the
perimeter of the inner valve housing. Spin the turbine several times and observe if the cassette
plate is slowly turning.
If spinning the turbine does not slowly turn the cassette plate then replace the cassette with a
new one. Call Blue Square Customer Service for warranty and non-warranty parts. 800.277.4150
All jets are in the upright position when the pump is on.
When the pump is running all the jets are partially up constantly.
Cassette or Turbine may be missing. Install the missing parts.
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