8. 10 TIPS TO HELP YOU ADJUST TO CPAP
8.1 Start using your CPAP for short periods of time during the day while you relax, read or watch TV.
8.2 Try and use your CPAP every night, even if it is just for short periods of time until you are able to
use it for the entire night. Using it less makes it harder for your body to get used to it.
8.3 Try regulating and adjusting breathing in a relaxed state.
8.4 Use the "ramp" setting on your unit so the air pressure increases slowly to the required pressure
level.
8.5 Make small adjustments to your mask, tubing, straps and headgear until you get the right fit.
8.6 Nasal spray can be used to ease mild nasal congestion and keep your airway open. Consult your
physician.
8.7 Use a humidifier if you have a dry mouth, throat or nose.
8.8 Clean your mask, tubing and headgear once a week. Regularly check and replace the filters for
your CPAP unit.
8.9 Work closely with your referring physician and provide him/her with feedback on your response
to treatment.
8.10 CPAP involves a long-term commitment to improve your sleep and health. Continue to make a
daily commitment to use your CPAP every night.
9. AFTER CARE SERVICE
For any queries, please contact our office at 087 944 7133 or send an email to request@mysleep.co.za
during office hours (weekdays between 08:00 and 17:00).
You are more than welcome to contact our office or come in for assistance on any products. This
service is provided at no charge for MySleep clients.
A callout fee will apply if a technician or clinician is required to come out to your home or suitable
location provided by you for assistance, collection or delivery of equipment and/or parts.
Steps to request Assistance
9.1 Contact our office at 087 944 7133 or send an email to request@mysleep.co.za
9.2 Agree on a suitable date and time for the technician to visit you. Please note that a callout fee will
be applicable.
9.3 A technician will visit you at the agreed date, time and place for assistance.
9.4 Kindly note that a call is restricted to 1 hour. Upon completion, please sign the voucher and/or
delivery note and return it to the representative.
9.5 For ongoing support, please contact 087 944 7133 or send an email to request@mysleep.co.za
BMC G11 CPAP/BiPAP COMPLIANCE CODES
10. SHORT INSTRUCTION GUIDE TO RETRIEVING iCODE DATA
iCode is encrypted therapy data displayed as an alpha-numeric code which can be used to determine a
patient’s adherence to their CPAP therapy. When asked to read the iCode data from the device please
follow the instructions below to obtain the data:
How to retrieve the iCode data
(It is not necessary to switch the device on)
10. 1 From the Main Interface, press and hold the Ramp Button (4) for 3 seconds. The screen will display 3
icons. Select the middle icon to access the Setup Interface, as shown in Fig 2.
10.3 Turn the Rotary Knob (3) to the iCode menu (below iCodeQR). Press the rotary knob to enter iCode menu
10.4 Turn the rotary knob until iCode is highlighted. Press the rotary knob to view iCode 1. Turn the rotary
knob to view the data codes for a specific time period (7 days, 30 days, 90 days, 182 days and 365 days)
10.5 Within the menu, select Back (bottom of menu) to return to previous screen.
NOTE: Pressing On/Off button while in any menu will exit to therapy screen.
10.6 Write down each code’s reading. Send the codes together with the serial number of the CPAP/BiPAP
unit to smartcode@mysleep.co.za or contact our office at 087 944 7133
2
Fig 1
Fig 2
Fig 3
(1) Display
(2) Mute Button
(3) Rotary Knob
(4) Ramp Button
(5) Air Outlet
Setup Interface
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