This data may be saved locally in the vehicle or
stored on a device that has been connected to
the vehicle, for example a smartphone, USB stick
or MP3 player.
Service data
General
When service work is required, for example re‐
pairs, service operations, warranty work and qual‐
ity assurance measures, this technical informa‐
tion can be read out from the vehicle together
with the vehicle identification number.
Stored data
Electronic vehicle components may contain data
storage media which store technical information
relating to the vehicle condition, events and er‐
rors. The data required for service measures is
processed locally and is deleted automatically
once the work is complete. A Service Partner of
the manufacturer or another qualified Service
Partner or a specialist workshop can read out the
information. As part of service and repair orders,
data is read out via the OBD diagnostic socket
using special diagnosis systems and transferred
to the vehicle manufacturer. The customer is en‐
titled to object to the data being read out and for‐
warded.
Optimising service processes
The vehicle manufacturer maintains documenta‐
tion relating to each vehicle to ensure the best
possible service is provided. Within the scope of
legal requirements, this documentation may be
made available to authorised third parties, for ex‐
ample specialist workshops.
The independent operators may only use this
data for the purposes of performing the service
or repair order in question. This prevents work
from being duplicated unnecessarily on the vehi‐
cle, for example.
Ensuring product quality
The data logs the technical conditions of the ve‐
hicle and helps in locating errors, complying with
warranty obligations and improving quality.
To ensure product quality and the development
of new products, data on the usage of individual
components and systems may be read out, for
example lights, brakes, power windows, displays.
This data helps the vehicle manufacturer to opti‐
mise the design of components and systems.
Data analysis also provides the basis for Techni‐
cal Campaigns and statutory recalls.
Furthermore, the manufacturer has product
monitoring obligations to meet in line with prod‐
uct liability law. To fulfil these obligations, the ve‐
hicle manufacturer requires technical data from
the vehicle.
Goodwill and warranty claims
Data from the vehicle can also be used to check
customer warranty claims. If goodwill or warranty
claims are asserted, the data is read out and
transferred to the vehicle manufacturer to re‐
solve the claims promptly.
Error and event memories in the vehicle can be
reset when a Service Partner of the manufacturer
or another qualified Service Partner or a special‐
ist workshop performs repair or servicing work.
Control over data
Data transferred to the vehicle manufacturer for
the purposes of ensuring product quality or opti‐
mising service processes can be prevented upon
request.
Legal requirements regarding
data disclosure
According to current law, the vehicle manufac‐
turer is obliged to provide the authorities with any
data it has stored. Data is provided to the extent
required and on a case-by-case basis, for exam‐
ple to investigate a criminal offence.
The current law also gives state bodies authori‐
sation to read out data from the vehicle them‐
Seite 13
Notes
NOTES
13
Online Edition for Part no. 01405A1EA53 - X/20
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