Sent information
If an emergency call is made by the intelligent
emergency call system, the same information is
conveyed to the appointed emergency call cen‐
tre as is normally conveyed to the public rescue
coordination centre by the eCall statutory emer‐
gency call system.
Furthermore, the intelligent emergency call sys‐
tem also conveys the following additional infor‐
mation to an emergency call centre appointed by
the vehicle manufacturer and, where applicable,
to the public rescue coordination centre:
▷ Accident data, for example the direction of
the collision as detected by the vehicle sen‐
sors in order to facilitate the deployment
plans of the rescue services.
▷ Contact data, for example the telephone
number of the installed SIM card and the
driver's telephone number, if available, so that
those involved in the accident can be contac‐
ted quickly if necessary.
Data storage
The data relating to an emergency call that has
been triggered is saved in the vehicle. The data
contains information about the emergency call,
for example the place and time it was issued.
The emergency call centre saves audio record‐
ings of the emergency call.
Audio recordings of the customer are saved for
24 hours, in case details of the emergency call
need to be analysed. After that, the audio record‐
ings are deleted. Audio recordings of the emer‐
gency call centre employee are saved for
24 hours for quality assurance purposes.
Disclosure of personal data
The data obtained in the context of an intelligent
emergency call is only used to process the
emergency call. If legally obliged to do so, the ve‐
hicle manufacturer will disclose the data it has
processed and, where applicable, still has saved.
Statutory emergency call system
The owner of a vehicle equipped with an intelli‐
gent emergency call system and the eCall statu‐
tory emergency call system has the right to use
the on-board eCall system instead of the intelli‐
gent emergency call function.
To request deactivation, please contact a Serv‐
ice Partner of the manufacturer or another quali‐
fied Service Partner or a specialist workshop.
The eCall statutory emergency call system is al‐
ways on standby in addition to the intelligent
emergency call system. The eCall statutory
emergency call system takes over the emer‐
gency call function if the intelligent emergency
call system is not functional for technical rea‐
sons, for example if the emergency call centre
appointed by the vehicle manufacturer cannot be
reached.
The eCall statutory emergency call system uses
the infrastructure of the 112 public emergency
call number.
The system can be configured so that emer‐
gency calls are always made via the eCall statu‐
tory emergency call system and not via the intel‐
ligent emergency call system. Have the setting
configured by a Service Partner of the manufac‐
turer or another qualified Service Partner or a
specialist workshop.
Vehicle identification
number
General
Depending on the national-market version, the
vehicle identification number is located at differ‐
ent positions in the vehicle. This chapter de‐
scribes all the positions that are possible for the
model range.
Seite 18
NOTES
Notes
18
Online Edition for Part no. 01405A1EA53 - X/20
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