Bodyfriend PHANTOM - Customer Support Information

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Customer Support Contact Information: service@bodyfriend.com / 888-299-8218 (toll free)
Register your device at www.bodyfriend.com to ensure your product is in our system for a quick and easy
warranty process if ever you should need it.
Customer Support Guidelines
Warranty Guidelines
Massage chair interior parts
Mainboard, board parts, motors, air pump
Interior electrical wiring/airhose
Fees Applied
Cover sheet
Any fading or deterioration of fabric, product parts, exterior cover sheet, etc.
caused by personal use.
Controller
Broken screens, damaged controller, etc. caused by personal use.
※ Noises does not imply broken device
Fees apply for the following.
01
Problems due to liquids spilled within interior of product.
02
 Broken or disabled parts due to excessive pressure.
03
 Problems due to deformation or external defects caused by personal actions.
04
 Problems due to not using parts or cords provided by Bodyfriend.
05
Problems due to incorrect use of product.
06
Problems caused by user disabling parts of the machine.
07
Problems caused by repairs conducted by non-Bodyfriend
technicians/employees.
08
 Problems caused by natural disasters.
09
 Failure to follow safety precautions listed in User Manual.
10
 Problems caused by user’s personal mistakes.
11
 Problems caused by user’s reckless behavior, inability
to follow guidelines, and etc.
※ If after evaluation results conclude problems are not user’s fault, warranty will be issued.
Fees Applied
REFER TO ADDITIONAL WARRANTY HANDOUT FOR
SPECIFIC INFORMATION AND WARRANTY CARD
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