TROUBLE SHOOTING
If the problem persists, do not try to repair the appliance by yourself.
Please contact a certified service centre.
ENVIRONMENT FRIENDLY DISPOSAL
You can help protect the environment!
Please remember to respect local
regulations: hand in the non-working
electrical appliance to an appropriate
waste disposal centre.
Problem
Carafe leaks
water.
The metal parts in
the tank have rust.
The carafe is not properly placed.
The level of water in the tank exceeds
the maximum level (MAX).
The descaler is not the recommended
type. It may corrode the metal parts in
the tank.
Only use household descaler.
Water leaks from
the bottom of
the coffee maker.
Water leaks out of
outer side of filter.
There is too much water in the drip
tray.
Please clean the drip tray
The coffee maker is malfunctioning.
There is some coffee powder on the
filter’s edge.
Clean the filter.
Coffee has an acid
(vinegar) taste.
The coffee maker
is not working.
The steam cannot
froth.
The coffee maker may not be plugged
correctly.
The steam ready indicator (green
indicator) is not illuminated.
Only after the steam ready indicator
(green indicator) is illuminated, the
steam can be used to froth.
Use a high and narrow cup.
Use whole milk or half-skimmed milk.
The container is too big or the shape
of the container is not adequate.
You have used skimmed milk
Plug the power cord into a wall outlet
correctly, if the appliance still does not
work, please contact the authorized
service facility.
You did not clean the coffee maker
correctly after cleaning mineral
deposits.
Clean the coffee maker following the
instructions: “before the first use” for
several times.
The coffee powder you are using has
been stored in a hot, humid place for
a long time. The coffee powder is stale.
Please use fresh coffee powder, and
make sure you store unused coffee
powder in a cool, dry place. After
opening a package of coffee powder,
reseal it tightly to maintain its fresh-
ness.
Please contact the authorized service
provider or manufacturer.
Remove carafe and replace properly.
The water level in the tank should be
within the recommended level
(between MIN and MAX).
Potential cause
Solutions
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