BL2400
Series Instruction
Manual
Helpline: 0800 44 88 377
Contents
Problem Solving Guide
After Installation Problems
Guarantee: If your lock should develop a fault within 1 year from date of purchase, due to inferior
materials or workmanship the goods will be repaired or replaced free of charge.
Please call our helpline for spares, repairs and technical advice - UK: 0800 44 88 377
- International: +44 (0) 1708 225700
Disclaimer: Under no circumstances should the lock be dismantled, this will invalidate our warranty.
Problem Cause Solution
The latch cannot be withdrawn
when entering and turning the
knob.
The unit has been tted to a left hand
hung door.
All units are set to suit a right hand hung
door. The unit needs to be removed and
reversed. See `determing the hand of the
door’.
Both inside and outside knobs
retract when turned towards the
door frame.
The spindle has been set for the wrong
hand of door.
Remove the unit from the door and reposi-
tion the spindle. See ‘tting & positioning
the spindle’ (page no.4).
The latchbolt does not move
smoothly in and out.
The lock has not been installed
correctly.
Check the the hole for the spindle in the
back of the keypad and inside handle are in
alignment with the hole in the latch. Check
that the latch is positioned horizontally and
the forend of the latch is parallel to the door
edge. Also check the spindle length, it may
be too long and binding against the inside
handle or keypad spindle holes.
The keypad knob turns after enter-
ing a correct code but does not
retract the latch.
The knob will not turn after the
code has been changed.
One or more of the buttons in the code
have been programmed incorrectly.
Re-read ‘how to change your code number’
on (page no.7) and ensure that all of the
dials in the code are facing towards the
number down the centre.
The spindle has been cut too short or
has been positioned incorrectly.
If the spindle is too short it will not engage
with the keypad knob or inside handle. If
the spindle has been placed incorrectly
please refer to ‘tting & positioning the
spindle’ (page no.4).
Problem Cause Solution
The keypad knob turns freely with-
out having to enter any code.
The knob has been forcibly turned with-
out the correct code being entered.
Please call the Borg Locks helpline or return
the unit to Borg Locks or your distributor.
The inside handle lever does not
return to the upright position after
turning.
The handle return spring has broken. Please call the Borg Locks helpline or visit
our website for a replacment.
The latch does not engage with
the strike and the door remains in
the open position.
The latch is to entering the hole in the
strike plate.
Your door or frame may have warped since
the lock was installled. Check that the latch-
bolt is inline with the hole in the strike plate.
Re-align position of the stike if necessary.
Make sure the anti-thrust pin on the latch
does not enter the hole in the strike plate.
V2
Code Card
C####
Borg
locks
3
4
6
7
8
9
10
11 12 13
14
1. Keypad
2. Inside handle
3. Gaskets (x2)
4. Tubular Latch
5. Strike Plate & Box Keep
6. Holdback Snib Blank (Holdback Models Only)
7. Latch Support Post
8. Hexagon Support Posts
9. Spindle (100mm)
10. Spindle (85mm)
11. Machine Screws (50mm)
12. Machine Screws (35mm)
13. Wood Screws (15mm)
Installation Problems
www.borglocks.com
5
8
14. Code Card
1
borglocks.com
1 6
2 7
3 8
4 9
5 0
Y C
2
15. Allen Key
15
16. Code Change Tool
16
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