en-us Troubleshooting
44
Issue Cause and troubleshooting
Excessive formation of foam
occurs.
Hand soap got in the rinse aid dispenser.
▶ Immediately add rinse aid to the dispenser.
→
"Adding rinse aid", Page24
Rinse aid has been spilled.
▶ Remove the rinse aid with a cloth.
Detergent or machine care product used causes excessive foaming.
▶ Change the brand of detergent.
Connection to home network is not
established.
WLAN on router is not active.
▶ Check the wireless network connection of your router.
WLAN display is flashing. Connection to home network is not available.
▶ Activate the wireless network connection on your router.
Home Connect cannot be
implemented correctly.
Home Connect set incorrectly.
▶ Please consult the documents supplied for HomeConnect®.
There is a technical error.
▶ Please consult the information on support in the documents supplied for
HomeConnect®.
Special salt refill indicator lights up. Insufficient special salt.
▶ Add Special salt.
Sensor does not detect special salt tablets.
▶ Do not use special salt tablets.
Refill indicator for special salt does
not light up.
Water softening system is switched off.
▶ Set the water softening system.
→
"Setting the water softening system", Page23
Refill indicator for rinse aid lights
up.
No rinse aid.
1.
Add Rinse aid →
Page24
.
2. Set the amount of rinse aid to be dispensed.
→
"Setting the amount of rinse aid", Page25
Refill indicator for rinse aid does
not light up.
Rinse aid system is switched off.
▶ Set the amount of rinse aid.
→
"Setting the amount of rinse aid", Page25
All LEDs light up or flash. Electronics have detected a fault.
1. Press the main switch button for approx. 4seconds.
→
"Controls", Page10
The appliance is reset and restarted.
2. If the problem occurs again:
‒ Switch off the appliance.
‒ Unplug the power plug or switch off the circuit breaker in the fuse box.
‒ Wait at least 2minutes.
‒ Switch on the circuit breaker in the fuse box or plug in the power plug.
‒ Switch on the appliance.
3. If the problem occurs again:
‒ Contact customer service.
→
"Customer Service", Page47
Water is left in the appliance at the
end of the program.
Filter system or area under the filters is blocked.
1.
Clean the Filters →
Page35
.
2.
Clean the Drain pump →
Page46
.
Program has not yet ended.
▶ Wait until the program ends or terminate the program with Reset.
▶
→
"Terminating the wash cycle", Page30