en Troubleshooting
20
Question Answer
Why is the cooking zone
not heating up and why is
the heat setting flashing?
¡ The cookware is on a different cooking zone to the one that has been switched
on.
Ensure that you have switched on the correct cooking zone for the cookware.
¡ The cookware is too small for the cooking zone that is switched on or it is not
suitable for induction cooking. Ensure that the cookware is suitable for induction
cooking and that it is placed on the cooking zone which best corresponds to its
size.
You can find more information about this under
→"CombiZone", Page11
→"Suitable cookware", Page6.
Why is it taking so long for
the cookware to heat up or
why is it not heating up suf-
ficiently despite being on a
high power setting?
¡ The cookware is too small for the cooking zone that is switched on or it is not
suitable for induction cooking. Ensure that the cookware is suitable for induction
cooking and that it is placed on the cooking zone which best corresponds to its
size.
You can find more information about this under
→"CombiZone", Page11
→"Suitable cookware", Page6.
21.4 Cleaning
Question Answer
How can I clean the hob? ¡ You can achieve the best results by using special glass-ceramic cleaning
products. Do not use harsh or abrasive cleaning products, dishwater detergent
(concentrated) or scouring pads.
You can find more information about this under
→"Cleaning and servicing", Page16.
There is water in the cab-
inet underneath the hob.
¡ Check whether the overflow container is full.
You can find further information about cleaning and caring for the hob under
→"Cleaning and servicing", Page16.
How often do I need to
clean the overflow con-
tainer?
¡ Clean the overflow container frequently.
You can find further information about how to clean the overflow container under
→"Cleaning and servicing", Page16.
How often do I need to
clean the grease filter?
¡ Regularly clean the grease filter.
To find out how to clean and replace the filter, refer to the section entitled
→"Cleaning and servicing", Page16.
22 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING‒Risk of injury!
Improper repairs are dangerous.
▶ Repairs to the appliance should only be carried out
by trained specialist staff.
▶ If the appliance is defective, call Customer Service.
WARNING‒Risk of electric shock!
Incorrect repairs are dangerous.
▶ Repairs to the appliance should only be carried out
by trained specialist staff.
▶ Only use genuine spare parts when repairing the
appliance.
▶ If the power cord of this appliance is damaged, it
must be replaced with a special connection cable,
which is available from the manufacturer or his Cus-
tomer Service.
22.1 Warnings
Notes
¡ If appears in the displays, press and hold the
sensor for the respective cooking zone and read the
fault code.
¡ If the fault code is not listed in the table, disconnect
the hob from the power supply and wait 30seconds
before reconnecting it. If this display appears again,
contact the technical after-sales service and specify
the exact fault code.
¡ If an error occurs, the appliance does not switch to
standby mode.
¡ In order to protect the appliance's electronic parts
from overheating or surge currents, the hob may
temporarily reduce the power level.
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