en Faults and what to do about them.
52
Odours in the washing
machine.
Run the Drum Clean or Cottons 90 °C program without laundry.
Add all-purpose washing powder or a detergent that contains a bleaching
agent.
Note: To prevent foaming, only use half the amount of detergent recommended
by the detergent manufacturer. Do not use detergents intended for woollens or
delicates.
Loud noises, vibrations
and machine “wander-
ing” during the spin cycle.
■ Is the appliance level?Make the appliance level. ~ Page 17
■ Are the appliance's feet secured?Secure the appliance's feet. ~ Page 17
■ Have the transit securing devices been removed? Remove the transit
securing devices. ~ Page 14
The touch display does
not work while the appli-
ance is running.
■ Has there been a power failure?
■ Have the fuses blown/has the circuit breaker tripped? Switch the circuit
breaker on/replace the fuses.
■ If the fault occurs repeatedly, call our after-sales service.
There is detergent resi-
due on the laundry.
■ Some phosphate-free detergents contain water-insoluble residue.
■ Select Rinse or brush the laundry after washing.
When the appliance is
paused, A flashes and
è is lit continuously.
■ The water level is too high. It is not possible to add more laundry. Close the
door immediately, if necessary.
■ Touch A to resume the program.
When the appliance is
paused, A flashes and
è is off.
The door is unlocked. It is possible to add more laundry.
Home Connect is not
working.
■ You can find solutions to problems with Home Connect at www.home-con-
nect.com.
■ The availability of the Home Connect functionality on your appliance
depends on the availability of the Home Connect Services (e.g. provision of
the app) in your country. Home Connect Services are not available in every
country – for further information please check: www.home-connect.com.
If you cannot rectify a fault yourself (after switching the machine off and then on again) or a repair is required:
■ Switch off the appliance and pull the mains plug out of the socket.
■ Turn off the tap and call the after-sales service.
Faults Cause/remedy
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