Faults and what to do about them. en
65
The drum briefly jerks or
judders after the
programme has started.
Not a fault – the internal motor test may cause the drum to jerk or judder briefly
when the wash programme starts.
The water is not draining. ■ Is $ selected (Rinse Stop = no final spin)? ~ Page 44
■ Clean the drain pump. ~ Page 60
■ Clean the drain pipe and/or the drain hose.
Water is not visible in the
drum.
Not a fault – the water is below the visible area.
The spin result is not
satisfactory.
Laundry wet/too damp.
■ Not a fault – the unbalanced load detection system has interrupted the spin
cycle because the laundry is unevenly distributed.
Distribute small and large items of laundry evenly in the drum.
■ Is Easy-Iron selected (depending on the model)? ~ Page 47
■ Is the selected speed too low? ~ Page 39
The appliance restarts the
spin cycle several times.
Not a fault – the unbalanced load detection system is adjusting an imbalance.
The programme is taking
longer than usual.
■ Not a fault – the unbalanced load detection system is adjusting an
imbalance by repeatedly redistributing the laundry.
■ Not a fault – the foam detection system is active – a rinse cycle has been
switched on.
The length of the
programme changes
during the wash cycle.
Not a fault – the programme sequence is optimised for the specific washing
process. This may change the length of the programme shown on the display
panel.
Residual water in the
care-product
compartment.
■ Not a fault – the effectiveness of the care product is not affected.
■ Clean the insert if necessary. ~ Page 42
Odours in the washing
machine.
Run the Drum Clean 90 °C or Cottons 90 °C programme without laundry.
Add standard washing powder or a detergent that contains bleach.
Note: . To prevent foaming, only use half the amount of detergent
recommended by the detergent manufacturer. Do not use detergents that are
intended for woollens or delicates.
Repeated, intensive
foaming.
■ Check the basic dosage settings and dosage strength.
■ If required, use a different liquid detergent.
Detergent/fabric softener
drips off the seal and
collects on the door or in
the seal fold.
There is too much detergent/fabric softener in the dispensers. Observe the
max markings in the dispensers.
i-DOS iIw default setting
deleted.
All settings are changed when the menu setting i-DOS iIw : Content is
changed. ~ Page 36
¢ in the display panel Wi-Fi is switched on but the connection to the home network could not be
established. Check whether your home network is available or reconnect to the
home network.
Faults Cause/remedy
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