36 - English
Problem What to do
Intermittent or no
audio
• Move system away from potential interference, such as a wireless
router, cordless phone, television, microwave, etc.
• Stop other audio or video streaming applications.
• Move mobile device closer to the system and away from
interference or obstructions.
• Move system or mobile device closer to router or access point.
• Unmute or increase volume.
• Unplug the power cord; reconnect after one minute.
• Secure all cable connections on the soundbar, TV and connected
sources.
• Toggle CEC between Alternate On and Default On (see page 32).
Cannot complete
network setup
• Connect the system to AC (mains) power.
• Select correct network name and enter password.
• Connect the device and SoundTouch
®
system to the same Wi-Fi
®
network.
• Place the wireless adapter within range of the router.
• Enable Wi-Fi on the device (mobile or computer) you are
using for setup .
• Close other open applications.
• If using a computer for setup, check firewall settings to ensure that
the SoundTouch
®
app and SoundTouch
®
Music Server are allowed
programs.
• Test your Internet connection by loading www.SoundTouch.com
• Restart your mobile device, or computer and router.
• Uninstall the app, reset the adapter and restart setup.
Cannot play
Bluetooth
®
audio
On your system:
• Set up SoundTouch
®
first and perform all system updates.
• Pair a device (see page 30).
• Try pairing a different device.
• See “No sound”.
• Clear the system’s pairing list using the SoundTouch
®
app:
- Go to EXPLORE > SETTINGS > Systems and select your
SoundTouch
®
system.
- Open the Bluetooth item and clear the pairing list.
On your mobile device:
• Disable and re-enable the Bluetooth feature.
• Remove the system from the Bluetooth menu. Pair again.
• Refer to your Bluetooth device’s documentation.
• See “Intermittent or no audio”.
Care and Maintenance
To Next Page
Loading...
