12.
Troubleshooting Guide
If you come across when using the photo frame on problems, consult the suggested solutions
below, and the corresponding sections of this manual. If you need additional assistance, please
contact technical support.
z No power:
Please check whether the AC-Adaptor is inserted correctly.
z Remote control has no function:
Please check whether the battery has power (the battery can be used for half a year in normal
conditions). Replace with a new battery if necessary.
z Cannot read the Memory Card or USB-Device:
Please confirm there are supported files on your memory card or USB device.
Empty devices cannot be read.
z Cannot play the file:
Please confirm if the file format is compatible with the player.
z Display too bright or too dark:
Please adjust the brightness or contrast in the setup menu.
z The color is light or no color:
Please adjust the color and contrast setup.
z No sound:
Please check whether the volume is correct and the player is not in Mute mode.
11. Technical Specifications
z Adapter: Input AC 100-240V 50/60HZ Output DC 5V/1.5A
z Picture Format: JPEG, BMP, GIF, TIF, PNG
z Audio Format: MP3, WMA, OGG, APE, FLAC, WAV
z Video formats: MPEG-1, MPEG-2, MPEG-4 (DivX 4.0, DivX 5.0, Xvi) AVI, M-JPEG, MKV, MOV,
H.264, 3GP
z Memory Cards: SD, SDHC, MMC
z USB: USB Host, Mini USB
z Screen Parameter:
Screen Size: 8 inch IPS
Resolution : 1280*800 pixels
Contrast: 200-300:1
Aspect Ratio: 16:10
Brightness: 200-300cd/ m2
Response Time: 20ms
Viewing Angle: 80°(left/right/vertical), 80°(horizontal)
Working Temperature: 0 °C~40 °C, Humidity: 10-85%
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