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Troubleshooting
Frequently asked questions in
troubleshooting the VPULSE:
1. What should I do if the VPULSE does not
seem to get cold?
• Check the inside and outside of the water
reservoir for cracks, punctures or other signs
of damage. If damage is noted, please contact
Customer Care at Breg, 1.800.321.0607 or
1.760.795.5440.
• Make sure that the water container is properly
filled with water.
DO NOT operate the system with a water
container not filled with water or
not filled to the MINIMUM fill line, before
ice or Ice Bottles are added.
DO NOT operate the system with a water
container filled with water above the
MAXIMUM fill line, or with a tubing set
not properly connected.
• Check that enough ice is added to the water
container and that the tubing is not kinked.
• Check the power connection.
2. What should I do if the tubing set does not
connect to the VPULSE or pad?
• Check the tubing set and connectors for cracks,
punctures or other signs of damage. If damage
is noted, contact Customer Care at Breg,
1.800.321.0607 or 1.760.795.5440.
• Make sure the correct connectors are mating.
Check the color and number of connections.
• Make sure no foreign objects are blocking the
fluid connectors.
3. What should I do if the system does not turn
on?
• Check wall adapter power connection at the
wall.
• Check the outlet to ensure it is properly
powered.
• Check wall adapter is connected at back of the
Control Unit.
• Make sure no foreign objects are blocking the
fluid connectors.
• Check that the front panel keys illuminate
when pressed.
• Check that the Start/Stop key ( ) illuminates
GREEN when pressed.
4. What should I do if the system is not pumping
water through the pad?
• Check power connection.
• Check that the tubing set is properly connected.
• Check that the pads are properly connected.
• Check that the water reservoir is properly filled
with cold water.
• Check that the Cold Therapy button has been
selected and the function illuminates WHITE.
• Check that the Start/Stop key ( ) illuminates
GREEN when pressed.
• Check that the tubing is not kinked.
• Start the system to ensure that the water is
flowing into the water reservoir. A return
stream is visible inside water reservoir.
5. What should I do if the system is not pumping
any air through the pad?
• Check power connection.
• Check that the tubing set is properly connected.
• Check that the pads are properly connected.
• Check that the front panel keys illuminate
when pressed and that a compression therapy
is selected. If the compression keys are both
continuously illuminated RED and VIOLET
the air pump might not be providing sufficient
pressure.
• If compression keys are both continuously
illuminated RED, the DATA card may not be
installed, the card may be full, or experiencing
a problem. Open the DATA door and reinstall
the DATA card.
• Check that the Start/Stop key ( ) illuminates
GREEN when pressed.
• Check that pad is inflating.
• Check the dynamic or sequential therapy mode
is enabled.
Refer to Breg Customer Care, 1.800.321.0607 or 1.760.795.5440 if
these actions are ineffective.
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