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08. Trouble Shooting
Problem Possible reason Potential solution
E1 High temperature protection
After stopping the operation, choose room
temperature water
E2 Problem with the temperature
sensor at the water inlet
Please contact BRITA customer service
E3 Problem with the temperature
sensor at the water outlet
Please contact BRITA customer service
E4 UVC-LED issue Please contact BRITA customer service
Machine is
not working
Machine is locked Unlock child lock
Machine is not
dispensing
water
The water tank is not
inserted correctly
Insert the water tank from top to bottom and make
sure that the hook on the back of the water tank
fits properly into the recess in the machine
Machine is locked Unlock child lock
The water flow
rate is too slow
Water inlet is blocked by
impurities
Check whether the connection between the water
tank and the machine is blocked
The hot water
temperature is
too low
The machine‘s internal
programme has not adjusted.
Run 4 cups of water at a temperature of 95° so that
the appliance adapts to the current environment
and can then be used normally. If the problem
persists please contact BRITA customer service
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