Why does my Broan Platinum or Deco-Touch Fan wall control screen alternate between normal display and E3?
If your Broan Platinum or Deco-Touch wall control screen alternates between the normal display and E3, the Platinum or Deco-Touch wall control may be defective and needs to be replaced.
What to do if Broan 1001 ERV Fan defrost cycle does not work?
If the defrost cycle on your Broan Fan isn't working, it could be due to several reasons. Ice deposit may be hindering the damper operation, so remove the ice. The damper rod or the port damper itself may be broken, so inspect these parts and replace if necessary. The damper actuator may be defective: plug in the unit, select “MIN” or “MAX”, and press the door switch to see if the port damper opens. If it doesn’t, feed 120V directly to the damper actuator, and if it still doesn't open, replace it. The circuit board may be defective. Unplug the unit, unplug the defrost sensor wire, plug the unit back in, select “MIN”, and ensure the unit is adjusted for low-speed operation. If this doesn't happen, replace the circuit board. Finally, the thermistor may be defective. If the defrost mode works...
Why is no outside temperature displayed on the screen of my Broan Fan Platinum wall control?
If there is no outside temperature displayed on the screen of your Broan Fan Platinum wall control, set the wall control on MIN or MAX in VENT Mode. If the problem persists, contact your installer.
How to fix air that is too dry with my Broan 1001 ERV?
If the air is too dry when using your Broan Fan, temporarily use a humidifier.
What to do if error code E1 or E3 appears on the screen of my Broan Fan wall control?
If error code E1 or E3 appears on the screen of your Platinum or Deco-Touch Broan Fan wall control, contact your installer.
How to fix air that is too cold at the air supply grille of my Broan Fan?
If the air is too cold at the air supply grille of your Broan Fan, operate the unit at low speed (MIN.) or temporarily switch to the intermittent mode.
What to do if all light indicators on the Broan 1001 ERV Fan wall control are flashing?
If all the light indicators on your Broan Fan wall control are flashing, clean the fan assembly. If the problem persists after cleaning, contact your installer.
Why is there condensation on my windows with Broan Fan?
If you're experiencing condensation on your windows, indicating the air is too humid, adjust the humidity control knob as per instructions. Operate the Broan Fan at maximum speed during activities that generate excess humidity, such as family gatherings or extensive cooking. Leave curtains half-open to allow air circulation. Store firewood in a closed room with a dehumidifier, a well-ventilated room, or outside. Keep the temperature in your house above 18°C (64°F), and do not adjust your Dehumidistat below -20°C (-4°F).
Why is there a difference between the temperature displayed and the real temperature on my Broan Platinum Fan wall control?
If there's a significant difference between the displayed and actual temperature on your Broan Platinum wall control, the unit thermistor may be defective, so replace it. Alternatively, the unit damper might be blocked or broken; check its operation and replace if necessary.
What to do if Broan Fan unit does not work?
First, unplug the Broan Fan unit. Disconnect the main B control and the optional G control(s), if applicable. Jump the B and G terminals, then plug the unit back in. If the motor runs on high speed and the damper opens, the circuit board is likely not defective. Alternatively, the power cord fuse may be blown. To check, unplug the unit and unscrew the fuse holder. If the fuse strand is broken, replace the fuse according to the specifications on the unit power cord tag.
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