Brother DCP-L5500DN Online User's Guide

Home > Troubleshooting > Printing Problems
Printing Problems
Difficulties Suggestions
No printout Check that the correct printer driver has been installed
and selected.
Check to see if the Status Monitor or the machine's
control panel displays an error status.
Check that the machine is online:
• Windows7 and Windows Server 2008 R2
Click
/Start > Devices and Printers . Right-click
Brother XXX-XXXX and click See what's printing.
Click Printer in the menu bar. Make sure Use Printer
Offline is not selected.
• Windows Vista and Windows Server 2008
Click
/Start > Control Panel > Hardware and
Sound > Printers. Right-click Brother XXX-XXXX.
Make sure Use Printer Online is not listed. If it is
listed, click this option to set the driver Online.
• Windows XP and Windows Server 2003
Click the Start > Printers and Faxes. Right-click
Brother XXX-XXXX. Make sure Use Printer Online is
not listed. If it is listed, click this option to set the driver
Online.
• Windows 8 and Windows Server 2012
Move your mouse to the lower right corner of your
desktop. When the menu bar appears, click Settings
> Control Panel. In the Hardware and Sound group,
click View devices and printers. Right-click the
Brother XXX-XXXX. Click See what's printing. If
printer driver options appear, select your printer driver.
Click Printer in the menu bar and make sure that Use
Printer Offline is not selected.
• Windows Server 2012 R2
Click Control Panel on the Start screen. In the
Hardware group, click View devices and printers.
Right-click the Brother XXX-XXXX. Click See what’s
printing. If printer driver options appear, select your
printer driver. Click Printer in the menu bar and make
sure Use Printer Offline is not selected.
Check the machine is not in Power Off mode.
If the machine is in Power Off mode, press
on the
control panel, and then send the print data again.
The machine is not printing or has stopped printing.
Press .
The machine will cancel the print job and clear it from the
machine's memory. The printout may be incomplete.
Send the print data again.
The machine prints unexpectedly or it prints garbage.
The headers or footers appear when the document
displays on the screen but they do not show up when it is
printed.
There is an unprintable area on the top and bottom of the
page. Adjust the top and bottom margins in your
document to allow for this.
Press .
Check the settings in your application to make sure they
are set up to work with your machine.
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Brother DCP-L5500DN Specifications

General

N-up printing	2, 4, 9, 16, 25
Secure printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Duplex printing mode	Auto/Manual
Time to first page (black, normal)	7.2 s
Print speed (black, normal quality, A4/US Letter)	40 ppm
Duplex print speed (black, normal quality, A4/US Letter)	10 ppm
Scan to	E-mail, E-mail Server, FTP, File, Image, OCR, USB
Scan drivers	ISIS, TWAIN
Scanner type	Flatbed & ADF scanner
Grayscale levels	256
Input color depth	48 bit
Output color depth	24 bit
Scan speed (black)	24 inch/min
Scan speed (color)	20 inch/min
Image formats supported	JPG, TIF
Maximum scan resolution	19200 x 19200 DPI
Document formats supported	PDF, XPS
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 600 DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2
Copy speed (black, normal quality, A4)	40 cpm
Faxing	No
Printing colors	Black
Maximum duty cycle	50000 pages per month
Recommended duty cycle	0 - 3500 pages per month
Number of print cartridges	1
Page description languages	BR-Script 3, Epson FX, IBM ProPrinter, Microsoft XPS, PCL 6, PDF 1.7
Display	LCD
Control type	Touch
Product color	Black, Graphite
Display diagonal	3.7 \
Market positioning	Business
Email protocols	APOP, IMAP4, POP3, SMTP
Cabling technology	10/100Base-T(X)
Security algorithms	802.1x RADIUS, APOP, EAP-FAST, EAP-MD5, EAP-TLS, EAP-TTLS, HTTPS, IPPS, IPSEC, PEAP, SMTP-AUTH, SNMP, SSL/TLS
Ethernet LAN data rates	10, 100 Mbit/s
Online services supported	Box, Dropbox, Evernote, Facebook, Flickr, Google Drive, OneDrive, OneNote, Picasa
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print, Mopria Print Service
Supported network protocols (IPv4)	ARP, RARP, BOOTP, DHCP, APIPA(Auto IP), WINS/NetBIOS name resolution, DNS Resolver, mDNS, LLMNR responder, LPR/LPD, Custom Raw Port/Port9100, POP3, SMTP Client, IPP/IPPS, FTP Client and Server, CIFS Client, TELNET Server, SNMPv1/v2c/v3, HTTP/HTTPS server, TFTP client and server, ICMP, Web Services (Print/Scan), SNTP Client, LDAP, IMAP4
Supported network protocols (IPv6)	NDP, RA, DNS resolver, mDNS, LLMNR responder, LPR/LPD, Custom Raw Port/Port9100, IPP/IPPS, POP3*, SMTP Client, FTP Client and Server, CIFS Client, TELNET Server, SNMPv1/v2c, HTTP/HTTPS server, TFTP client and server, ICMPv6, SNTP Client, LDAP, Web Services (Print/Scan), IMAP4
Processor family	ARM
Sound pressure level (printing)	54 dB
Sound pressure level (quiet mode)	52 dB
Mac operating systems supported	Mac OS X 10.0 Cheetah, Mac OS X 10.1 Puma, Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.2 Jaguar, Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Mobile operating systems supported	Windows Phone, Windows RT
Server operating systems supported	Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2
Windows operating systems supported	Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 Pro, Windows 10 Pro x64, Windows 2000, Windows 2000 Professional, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Standard interfaces	Ethernet, USB 2.0
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Package depth	520 mm
Package width	545 mm
Package height	641 mm
Package weight	19700 g
Power consumption (off)	1.6 W
Power consumption (sleep)	7.5 W
Power consumption (standby)	34 W
Power consumption (PowerSave)	390 W
Power consumption (average operating)	645 W
Energy Star Typical Electricity Consumption (TEC)	1.832 kWh/week
Sustainability certificates	Nordic Swan Ecolabel, Blue Angel, ENERGY STAR
Paper tray media types	Plain paper, Recycled paper, Thick paper, Thin paper
Paper tray media weight	60 - 120 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
Multi-purpose tray media types	Bond paper, Envelopes, Labels, Letterhead, Plain paper, Recycled paper, Thick paper, Thicker paper, Thin paper
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 200 g/m²
Auto Document Feeder (ADF) media weight	64 - 90 g/m²
Paper input type	Paper tray
Total input capacity	250 sheets
Total output capacity	150 sheets
Multi-Purpose tray input capacity	50 sheets
Auto document feeder (ADF) input capacity	40 sheets
Certification	GS Mark
Harmonized System (HS) code	84433100

Weight and Dimensions

Depth	427 mm
Width	435 mm
Height	486 mm